Computer Repair Trainer - Chromebook, iPad & MacBook Hardware

Gophermods•Minneapolis, MN

4d•$42,080 - $52,080•Onsite

About The Position

This is a brand new position where the incumbent will build a training program from the ground up. The role involves hands-on technical training across Chromebook, iPad, MacBook, and Windows hardware. The company is a mission-driven organization focused on helping students and schools access technology. The ideal candidate possesses both technical expertise and strong interpersonal skills, capable of diagnosing hardware issues and coaching trainees through repairs. The role requires developing and delivering cohort-based training programs for individuals with little to no repair experience, aiming to make them job-ready computer repair technicians. Success is measured by the retention and job-readiness of program graduates.

Requirements

2+ years of hands-on experience in hardware repair of Chromebooks, iPads, MacBooks, or similar consumer electronics.
Demonstrated expertise in soldering, screen replacement, battery replacement, logic board diagnostics, and component-level repair.
Prior experience in a training, teaching, mentoring, or instructional role - formal or informal.
Excellent communication and presentation skills with the ability to explain complex technical concepts in accessible terms.
Strong understanding of repair tools, equipment, and ESD-safe work practices.
Patience, adaptability, and a genuine commitment to student success.
Reliable transportation to New Brighton, MN (on-site Monday–Friday).
Able to stand, sit, and move throughout a lab setting, and lift up to 30 lbs.

Nice To Haves

Apple Certified Repair (ACiT/ACMT) or similar certifications.
Background in workforce development, vocational training, or technical education.
Experience building training curriculum or instructional materials from scratch.
Familiarity with learning management systems (LMS) or training tracking platforms.
Experience working with diverse learner populations — career changers, entry-level candidates, or non-traditional students.

Responsibilities

Lead cohort-based training programs (45–60 days per cohort) focused on iPad, Chromebook, and MacBook hardware repair.
Deliver hands-on instruction covering diagnostics, disassembly, component-level repair, reassembly, and quality assurance.
Maintain a structured yet supportive classroom and lab environment that mirrors real-world repair workflows.
Adapt teaching methods to accommodate varying skill levels and learning styles within each cohort.
Develop, maintain, and continuously improve training curriculum, lesson plans, lab exercises, and instructional materials.
Create progressive skill-building modules that take students from foundational knowledge to independent repair proficiency.
Incorporate real-world repair scenarios and common failure modes into training exercises.
Stay current on new device models, repair techniques, OEM updates, and industry best practices to ensure training content remains relevant.
Design and implement competency-based assessments, practical skills evaluations, written tests, and hands-on repair proficiency checks.
Establish clear, measurable benchmarks and performance standards for each phase of training.
Provide timely, constructive, and documented feedback to students on their progress and areas for improvement.
Identify struggling students early and implement targeted intervention strategies to maximize cohort success.
Evaluate and identify high-potential candidates who demonstrate aptitude for advanced repair work or leadership roles.
Track cohort performance data - pass/fail rates, competency benchmarks, and post-training retention - and use it to continuously improve the program.
Collaborate with hiring managers and operations teams to align training outcomes with workforce needs.