Computer Operator

Momentum Group Limited

About The Position

Momentum Group, through its client-facing brands like Momentum Group, Multiply (wellness and rewards programme), and other specialist brands such as Guardrisk and Eris Property Group, empowers businesses and individuals to achieve their financial goals and life aspirations. The group assists people in growing their savings, protecting their assets, and investing for the future. Additionally, it helps companies and organizations provide care and rewards for their employees and members. The Computer Operator role is responsible for executing daily operational processes and procedures to ensure all services and infrastructure meet operational targets and complete production runs.

Requirements

Operational Delivery.
Understanding emerging technologies.
Applying procedures, tools and methods.
Understanding existing systems and technology.
Drivers License.
Relevant IT degree or diploma and IT experience would be advantageous.
Grade 12.

Nice To Haves

Customer focused.

Responsibilities

Monitor the performance of operations to ensure that service quality is adhered to.
Follow and perform the accurate escalation processes and communicate on the relevant incidents.
Identify business risks to the company and escalate accordingly.
Collaborate and work with the 3rd party teams to deliver required service levels.
Investigate and take prescribed actions on all operational events, alarms and incidents.
Maintain and produce required operational documentation.
Operate systems and according to procedures.
Perform regular checks and ensure that all infrastructures are maintained according to policies to function optimally.
Monitor the day to day operations, system and services of internal infrastructure.
Identify any fault with systems or services and escalate accordingly.
Assist Team Leader with all documentation to be kept current & relevant.
Monitor production activity by checking journals, batch jobs, devices.
Operate, monitor and maintain computer systems.
Monitor the availability of the systems at time intervals as indicated in the procedure documents.
Identify system failures and errors and follow the agreed procedure as specified.
Ensure system checks are done within time scales defined.
Use Journals to diagnose and manage problems.
Liaison with customers or management in event of failures.
Ensure that all scheduled tasks are running on time and in accordance with the relevant procedures.
Accuracy with following procedures and requests.