Computer Operator III

ServiceSource, Inc • Newport News, VA

4d • Onsite

About The Position

ServiceSource is a non-profit organization that champions people with disabilities and hires individuals with significant disabilities for many of its direct labor positions. The Computer Operator III role involves processing scheduled routines, operating the system, and resolving common error conditions. This position also requires diagnosing and acting on machine stoppages and error conditions that are not covered by existing procedures. The Computer Operator III may deviate from standard procedures when necessary and refers complex problems to supervisory staff. This role provides data through ad hoc queries and reports by operating a computer and performs defined tasks according to documented instructions and processes. Additionally, the Computer Operator III serves as the Assistant Personnel Automation Section (PAS) Chief, providing functional systems administrative support for Army standard automated HR systems/applications like IPPS-A and ISM. Responsibilities include monitoring the quality of the local personnel processing database, assisting supported units with transaction processing errors and database inconsistencies, processing system user access requests, and maintaining a user access spreadsheet. The role also encompasses performing all IPPS-A duties required of the Personnel Automation Section, such as HR System Administrator, Report/Adhoc Manager, Provider Group Administrator, CRM processor, Validator, Key Enabling Entity Bundle (KEEB) Validator, and Training Resource Administrator (TRA). All other contract-related duties as assigned.

Requirements

• Ability to process a range of scheduled routines.
• Ability to operate the system and resolve common error conditions.
• Ability to diagnose and act on machine stoppage and error conditions not fully covered by existing procedures and guidelines.
• Ability to apply standard operating or corrective procedures through a sequence of operations.
• Ability to deviate from standard procedures when necessary and refer complex problems to supervisory staff.
• Ability to provide data such as ad hoc queries and other reports by operating a computer.
• Ability to perform defined tasks per documented instructions/processes.
• Ability to serve as the Assistant Personnel Automation Section (PAS) Chief.
• Ability to provide functional systems administrative support for users of Army standard automated HR systems/applications to include IPPS-A, ISM, etc.
• Ability to monitor the quality of the local personnel processing database.
• Ability to assist supported units in resolving transaction processing errors and data base inconsistencies.
• Ability to process system user access, including elevated access, requests.
• Ability to maintain a spreadsheet of all users and system accesses.
• Ability to perform all IPPS-A duties required of the Personnel Automation Section to include HR System Administrator, Report/Adhoc Manager, Provider Group Administrator, CRM processor, Validator, Key Enabling Entity Bundle (KEEB) Validator, Training Resource Administrator (TRA), etc.
• Ability to perform all other contract-related duties as assigned.
• Must be able to obtain documentation of a significant disability as per the JWOD Act for the majority of direct labor positions.

Responsibilities

• Processes a range of scheduled routines.
• Operates the system and resolves common error conditions.
• Diagnoses and acts on machine stoppage and error conditions not fully covered by existing procedures and guidelines.
• Applies standard operating or corrective procedures through a sequence of operations.
• May deviate from standard procedures if standard procedures do not provide a solution and refers problems which do not respond to corrective procedures to a person of supervisory or higher individual contributor level.
• Provides data such as ad hoc queries and other reports by operating a computer.
• Performs defined tasks per documented instructions/processes.
• Serves as the Assistant Personnel Automation Section (PAS) Chief.
• Provides functional systems administrative support for users of Army standard automated HR systems/applications to include IPPS-A, ISM, etc.
• Monitors the quality of the local personnel processing database.
• Assists supported units in resolving transaction processing errors and data base inconsistencies.
• Processes system user access, including elevated access, requests.
• Maintains a spreadsheet of all users and system accesses.
• Performs all IPPS-A duties required of the Personnel Automation Section to include HR System Administrator, Report/Adhoc Manager, Provider Group Administrator, CRM processor, Validator, Key Enabling Entity Bundle (KEEB) Validator, Training Resource Administrator (TRA), etc.
• Performs all other contract-related duties as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program.
• Wellness Program.
• Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed