Computer Operations Operator

Pomeroy•Montreal, QC

7d•Onsite

About The Position

Perform Computer Operation duties per documented processes and procedures. This includes a working knowledge of customer system environment with ability to interact, troubleshoot issues and work independently in a 7/24/365 Environment. Shift work and ability to be on site is required.

Requirements

Minimum of 2 years' experience, preferably in a Data Center Operations environment.
Intermediate understanding of Windows, AIX/Unix, and Network monitoring environments
Knowledge of batch job monitoring & scheduling tools such as ESP, Control-M, and TWS/OPC
Knowledge of Distibuted Systems devices such as, Servers, hubs, routers, switches, gateways, fire walls
Knowledge of Outlook, ticketing systems (Maximo, Servicenow,Remedy, Cherwell)
Be familiar with System Monitoring Tools (Viewpt , Netview, Tivoli, Omnibus, etc..) and processes
Ability to work independently as well as in a collaborative, team environment.
Strong experience in 1st level problem determination and reporting
Understand Problem Management & Change Management requirements
Ability to multitask with a high attention to detail.
Must be able and willing to learn new tasks/skills as required
Must be able to communicate and understand verbal, written and electronic instructions in English and French.
Must have or have ability to obtain L2 Secret clearance

Responsibilities

Respond to alerts automatically generated by Monitoring Tools (Viewpoint, Netview, Tivoli, Omnibus, etc..)
ArcSignt and Nagios used to monitor Multiple Security Services Including, Intrusion Detection/Prevention Services, Managed Firewalls (Perimeter and Desktop), Web Content Filtering, Email Anti-Spam, and Email Encryption
Perform a general health checking review each day to ensure the systems are working and no alerts or system errors or problems can be seen
Respond to alerts automatically generated by Monitoring Tools (Viewpt , Netview, Tivoli, Omnibus, etc..)
Monitoring includes system alerts, device alerts, application alerts.
Perform Level 1 Problem Determination Procedure ( Pinging Servers, Network Devices/ subordinates.)
Perform level 2 Problem Determination on alerts. (eg.. fileystem / CPU checks)
Escalate incidents to applicable support Teams
Document all incidents encountered with detailed steps taken.
Escalate to 3rd party vendors when necessary to resolution.
Escalate / engage MI when required.
Monitor TSM backups via Trinity. Escalate Missed or Failed backups.
check restores on NDMP.
Monitor OSS link monitor and restart any failed links
Monitor daily backups and respond to any issues. tape Mounts, bad tapes, rerun backup on failure
Monitor GNM Request DB
Support Help desk and respond to requests
Execute run sheet / batch items that need to be checked or executed
Reset/restart links, communication lines, devices, Monitors, printers, GUIs,
Recycle applications as required.
ID Administration
Perform Server Reboots as requested
Readiness Enablement Testing (testing new servers for alerts.)