Computer Network Support Specialist

Seneca Holdings•Kansas City, KS

23h•Onsite

About The Position

White Pine Innovations, part of the Seneca Nation Group (SNG), is seeking a Computer Network Support Specialist (Tier 1) to support a government client in Kansas City, MO. This role involves providing data center IT support in a 24x7x365 environment and second-tier support to end users for server or mainframe applications and hardware. The specialist will interact with network services, software systems engineering, and application development to restore service and resolve core problems. The Seneca Nation Group companies offer competitive compensation and a strong benefits package, including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, and disability coverage. They pride themselves on a collaborative work environment that embraces the mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Requirements

Bachelor’s degree in computer science field or an Associate’s degree technology field and 2+ years’ experience in a similar position
5+ years’ experience in data center support related field
Ability to perform system administration for Linux, Windows and Mainframe systems
Knowledge of networks, switches and other peripherals
Knowledge of storage appliances, data base and applications servers
Demonstrated successful project management skills
Requires ITIL Foundations V3 certification within 90 days of hire

Responsibilities

Provide Tier II support
Perform Production Control duties using state of the art scheduling packages
Perform System Administration duties in a mainframe and midrange environment
Manage and perform the steps/actions required in the Remedy ticketing system
Maintain current and high level of technical skill in field of expertise
Perform and/or oversee security of the data center and escorting of personnel to designated areas of the computer room
Complete all daily logs and journals associated with maintaining computer room security and control; shift turnover information and daily activity notes
Support Disaster Recovery (DR) exercises
Ensure customer satisfaction through the resolution of all issues and problems reported
Report, document and escalate customer contacts regarding issues, problems, and information given
Perform research and/or analysis on constantly changing or atypical administrative and/or program-related IT issues or problems
Determine pertinent issues and collect relevant information from a wide variety of sources
Obtain successful results through research of IT information, development of ideas/concepts, and application of problem solutions on large and small-scale servers
Develop and present written/oral presentations for the recommendation of changes and solutions to programs or procedures
Plan and coordinate maintenance and upgrades in support of NITC Infrastructure and customers
Optimize the functionality of networks and systems and reallocate system resources
Diagnose and recover failed systems and applications individually or with assistance from higher level or application matter experts
Perform research in the development of useful business requirements
Execute and modify jobs /programs through the use of multiple scheduling packages
Routinely perform a variety of Computer Operations functions such as system IPL's/Reboots, Backups, Configuration Modifications, troubleshoot failures, recycle applications, initiate and perform production scheduling functions
Research and resolve environmental and facilities power issues within the prescribed timeframes provided by the facilities team
Fill out and complete the logs required during the daily security checks
Participate in a minimum of quarterly training on the starting of generators manually and switching PDU's from the loss power source to the available power source
Demonstrate capable skills required to perform duties that are critical to maintaining a stable infrastructure and customer access
Other duties as assigned