Computer Lab Technician-Hourly

University of Arkansas System • Fayetteville, AR

1d • Onsite

About The Position

The University of Arkansas is seeking a Computer Lab Technician to assist students with hardware and software issues. This role involves working closely with students, staff, and faculty, requiring excellent customer service skills. Responsibilities include answering technical questions, troubleshooting printing problems, and managing equipment check-outs for students, staff, and faculty. Regular, reliable, and non-disruptive attendance is essential, as is the ability to maintain positive working relationships.

Requirements

• High school diploma or equivalent
• Customer service experience
• Working knowledge of Microsoft Office applications
• Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

• Prior experience in customer service role
• Demonstrated knowledge of the operations of personal computers and the functions of various software

Responsibilities

• Assist students with hardware and software.
• Work closely with students, staff, and faculty.
• Provide great customer service.
• Answer technical questions.
• Troubleshoot printing issues.
• Manage equipment check-outs for students, staff, and faculty.
• Maintain regular, reliable, and non-disruptive attendance.
• Create and maintain collegial, harmonious working relationships with others.

Benefits

• University contributions to health, dental, life and disability insurance
• Tuition waivers for employees and their families
• 12 official holidays
• Immediate leave accrual
• Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED