Computer Lab Monitor

Metropolitan Family Services•Chicago, IL

18h•Onsite

About The Position

Metropolitan Family Services (MFS) is seeking a full-time Computer Lab Monitor to join their Calumet/Altgeld Team. MFS is an organization that empowers families to learn, earn, heal, and thrive, with a strong emphasis on community. This role is crucial in ensuring the smooth operation of the digital resource center and assisting participants.

Requirements

High school diploma required
2 years' experience required
Must possess basic computer skills.
Must be a self-starter, have integrity, and ability to work independently.
Good customer service, oral and written communication skills.
Demonstrated ability to render adequate service to clients and to organize and manage job effectively.
Ability to work effectively with diverse individuals and groups.
Satisfactorily pass all relevant screenings and criminal background checks.

Nice To Haves

Knowledge of Microsoft Office and intern navigation desirable.

Responsibilities

Monitors all participants working in the digital resource center and ensures participants are complying with the rules of the digital resource center.
Behave in a professional manner treating all participants with courtesy and respect.
Opens and closes DRC daily.
Maintains daily sign in sheets of participants utilizing the DRC.
Maintains the reservation process for other agencies/partner's needs.
Assist participants with printing, saving and retrieving documents, general software troubleshooting, and/or direct resources which may be of assistance.
Reports and documents any instances of misuse or damage of computers and equipment to the supervisor immediately.
Submits tickets to CHA information technology services department help desk for issues related to hardware/software and computer/printers.
Performs basic maintenance such as changing toner cartridges, loading paper and clearing paper jams.
Cleans equipment (monitors, computers, and desks) daily or as needed.
Assist in the receiving and distribution of office supplies and monitors inventory level.
Answers incoming calls, ensures messages are given to the appropriate individuals, welcome visitors, and responds to routine inquiries related to the DRC.
Works within contract, grant, and program requirements including meeting timelines and reporting requirements.
Facilitates monthly digital literacy affiliated programming.
Attend mandatory funder program meetings and trainings.
Required to work one late night monthly and two Saturdays within the year.
Other duties assigned.