Hourly Pooled - Computer Lab Assistant, Academic Operations & Customer Relations
About The Position
The University of Wyoming is hiring a pooled Academic Technology Services (ATS) Computer Lab Assistant to provide friendly, basic computer support and help lab users with printing and software problems. Assistants troubleshoot account, quota, and email issues; keep labs clean and orderly; collect lost-and-found items; and maintain records of print deposits. The role also offers the opportunity to complete exams and optional training to earn raises. This is a non-work-study position. The job is on campus and offers scheduling around classes, including one-hour shifts, with a consistent schedule for the semester and options to pick up additional shifts. Quiet periods may allow assistants to do homework while on duty. Shifts may be days, evenings, weekends, and overnights. Preference is generally given to applicants available weekdays from 7 a.m. to 1 p.m. or for shifts from 5 p.m. to 11 p.m. Applicants must complete both the online application and the supplemental application form.
Requirements
- Be an enrolled University of Wyoming college student.
- Have customer service experience.
- Be familiar with consumer technology.
- Complete the online application and provide a cover letter, resume or C.V., and contact information for four work-related references.
- Complete the supplemental application form in addition to the standard application.
- Be available to work on campus.
Nice To Haves
- Excellent customer service skills.
- Working knowledge of Microsoft Windows and Office.
- Basic computing skills.
- Ability to troubleshoot problems and communicate solutions.
- Ability to work with cash amounts in U.S. dollars up to $100.
- Availability weekdays from 7 a.m. to 1 p.m. or for shifts from 5 p.m. to 11 p.m.
Responsibilities
- Provide basic computer support to lab users.
- Assist users with printing and software problems.
- Troubleshoot account, quota, and email problems.
- Keep computer labs clean and orderly.
- Collect lost-and-found items.
- Maintain records of print deposits.
Benefits
- Flexible scheduling around classes, including one-hour shifts.
- Consistent schedule for the semester.
- Flexible time off.
- Opportunity to pick up additional shifts.
- Opportunity to do homework while on duty during quiet periods.
- Additional printing abilities.
- Opportunity for raises through exams and optional training.
- On-campus employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
