Computer (IT) Technician

CONE DISTRIBUTING INC•Ocala, FL

9d•Onsite

About The Position

The Computer Technician is responsible for maintaining, and troubleshooting most hardware, software, mobility devices, and network systems. The position requires help desk support skills. The Computer (IT) Technician responds to and will be the first level of support for all technology hardware, software, mobile and network related problems.

Requirements

Knowledge of Windows 11 Pro operating systems.
Knowledge of computer hardware and peripherals is essential.
Basic knowledge of educational and business software applications.
Knowledge of Office365, MFA, and Azure basics.
Knowledge of basic networking concepts, structure, devices and security.
Ability to maintain inventory of IT assets and perform data backups, and support ticket resolutions.
Ability to work with people. User support is essential.
Ability to work independently in solving problems and troubleshooting.

Nice To Haves

CompTIA A+, MCSE, or AS/AA Computer Science technology degree is desired.

Responsibilities

Ensure technology is accessible and equipped with current hardware and software
Install, configure and upgrade computer hardware, peripherals, and software.
Diagnose, repair and maintain hardware, peripherals and software systems.
Provide technical help desk support to coworkers with all company sponsored technology.
Support network-based systems: VoIP phones, MDM devices, print services.
Perform preventative maintenance on all technology equipment.
Maintain up-to-date accurate records for inventory and repair/maintenance work.
Inform Network Manager of all technology related problems and issues.
Make recommendations for the IT budget including upgrades, repair, and replacements.
Work with Network Administrator to coordinate service contract with outside vendors.
Perform other relevant duties as identified that support the mission and vision of Team Cone.