Computer Deployment Intern

AnewHealth•Cleveland, OH

4d•Onsite

About The Position

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Requirements

Studies in Computer Science, Information Technology/Systems preferred
Microsoft Certified Professional (MCP) or Technology Associate (MTA) preferred
1+ years of experience in an IT service role is preferred
Strong analytical abilities, organizational skills, problem-solving skills, and attention to detail
Proficiency with Windows 11, MacOS, and Office365
Proficiency with hardware installation (LCD replacements and RAM installation)
Experience with ticketing JIRA (or equivalent ticketing system like Zendesk) and/or Confluence.
Experience with patch management systems like SCCM, Automox, and/or Intune
Ability to communicate clearly via email, telephone, or instant message
Ability to create/update supporting documentation.
Ability to work independently in a self-directed manner and collaboratively as a team member.
Demonstrated ability to work with non-technical personnel.
Ability to handle stress and prioritize multiple issues in a fast-paced environment and under tight project deadlines.

Responsibilities

Deploy, configure, maintain, and perform minor repairs on computer hardware and software
Unbox, image, configure, and prepare computers; set up user profiles and ensure timely delivery
Provide desktop and remote end user support as needed
Manage the full lifecycle of support tickets, including accurate documentation and resolution tracking
Diagnose and resolve issues using technical knowledge, historical records, and available tools
Collaborate closely with IT team members, internal stakeholders, and external partners
Maintain system standards, documentation, policies, and procedures
Follow organizational security practices to protect company systems and data
Embody AnewHealth’s Core Values in all communications and interactions.
Other duties as assigned.