Computer Associate (Tech Support)

City of New York • New York City, NY

6h

About The Position

The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the world's busiest and most highly skilled emergency response agency. The Department's main goal is to provide fire protection, emergency medical care, and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property and the Department works to continually educate the public in fire, life safety and disaster preparedness, along with enforcing public safety codes. Since its inception in 1865, FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Department's core values. The Fire Department, City of New York (FDNY), seeks a full-time Computer Associate (Technical Support) in the Bureau of Technology Development. Reporting directly to the Desktop/Technical Support Manager, the successful candidate will:

Requirements

• Only those serving in the permanent civil service title of Computer Associate (Technical Support) will be considered.
• A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience, in mainframe computer, mid-range computer, LAN or WAN computer environments and or local desktop support; or
• An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described in "1" above; or
• A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience, as described in "1" above; or
• Education and/or experience equivalent to "1", "2", or "3" above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college or university, for six months of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience, as described in "1" above.

Responsibilities

• Provide white-glove customer service to end users through phone, email, and in-person support.
• Travel across all New York City boroughs to deploy, repair, and maintain IT equipment at multiple locations.
• Diagnose, troubleshoot, document, and resolve hardware and software issues involving desktops, laptops, printers, and other peripherals, both remotely and on-site.
• Support, maintain, and troubleshoot desktop hardware, OS, and software environments.
• Maintain accurate records of service requests, resolutions, and asset inventory to ensure accountability and efficiency.
• Collaborate cross-functionally with Networking, Server, Development, and other technical teams to support end-user operations and technology needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees