IT Computer Support Tech Assoc III
About The Position
The Customer Support Tech is expected to provide first and second-tier telephone (helpdesk) and direct support resolving end-user computer and VoIP phone issues. Must effectively utilize the IT Help Desk ticketing system to organize and address end user support management. Ability to research and resolve IM support issues including PC/workstation, end user application, and printer problems is a requirement. Assist with resolution of desktop environment patching and vulnerably remediation. Provide on-call after hours support as directed. Perform other IT related duties as assigned. This position has the following scope: • Configuration and implementation of desktop applications • Administration of desktop hardware and software • Maintaining a standard desktop configuration • Troubleshooting desktop hardware and software, patching, and upgrades
Requirements
- Knowledge of Windows 11 operating systems and basic networking skills.
- Knowledge of the following applications: Microsoft Office 365, Adobe Reader, Edge and Chrome.
Responsibilities
- General customer support tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
