Computer Applications Trainer (R26-43)

RF for SUNY at the University at Albany•Albany, NY

7d•Hybrid

About The Position

The Research Foundation for SUNY at the University at Albany is a private, nonprofit, educational corporation that provides essential sponsored program administration and innovation support services to SUNY faculty and students. This role supports the deployment and use of CONNECTIONS, a New York State (NYS) child welfare proprietary application, by delivering instructor-led classroom-based and virtual classroom technology training. The University at Albany is a nationally recognized research university offering challenging and rewarding careers.

Requirements

Bachelor's degree from a college or university accredited by a USDOE, or an internationally recognized accrediting organization.
A minimum of two years' full-time experience in technology-related training or training support experience for adult learners.
Excellent written and oral communication skills with demonstrated proficiency with English language grammar/usage.
Ability to learn new software products and operating systems quickly.
Experience with Microsoft Office applications, such as Word and PowerPoint.
Ability to work with a team, manage multiple projects, and meet deadlines.
Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.
Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging, relative to their role.
Ability to work variable days and work hours and travel regularly throughout NYS to deliver training and attend meetings, including travel to areas that may not be served by public transportation.

Nice To Haves

Master's degree from a college or university accredited by a USDOE, or an internationally recognized accrediting organization.
Experience working in NYS Child Welfare or using the CONNECTIONS application.
Experience using synchronous online training platforms such as Webex or Teams to deliver training.
Experience developing, testing, or editing training materials.

Responsibilities

Travel within NYS and train new and experienced child welfare workers on the use of the statewide computer system in online, web-based, and lab-based settings.
Provide post-classroom support and technical assistance to users in local district offices and voluntary agencies.
Maintain a working knowledge of system functionality as it is updated and modified.
Complete required reports and documentation as needed.
Assist in the development and revision of training materials, including content development, editing, proofreading, formatting, and document organization.