Comprehensive Perinatal Health Worker

Neighborhood Healthcare•Riverside, CA

2d•$27 - $38•Hybrid

About The Position

The Comprehensive Perinatal Health Worker (CPHW) supports the mission and vision of Neighborhood Healthcare (NHC) by providing direct education and support services to prenatal patients. This role is responsible for promoting positive patient experiences, supporting efficient patient flow, and delivering exceptional customer service to all patients throughout their prenatal care journey. The CPHW ensures that services are provided in accordance with Comprehensive Perinatal Services Program (CPSP) guidelines, NHC policies and procedures, and established program standards. Through patient education, care coordination, and resource linkage, the CPHW helps support positive maternal and infant health outcomes while delivering high-quality, patient-centered care.

Requirements

High school diploma/GED required
One-year perinatal or prenatal care experience within community health centers required
Excellent verbal and written communication skills
Ability to communicate effectively with patients, families, providers, and community partners
Knowledge of prenatal, postpartum, and perinatal health education principles and community resources
Knowledge of CPSP guidelines, documentation requirements, and patient-centered care practices
Ability to maintain accurate and timely documentation in electronic health records and program systems
Strong organizational skills with the ability to manage multiple priorities and meet required deadlines
Ability to assess patient needs and coordinate appropriate referrals and follow-up services
Ability to work independently and collaboratively as part of an interdisciplinary team
Ability to handle sensitive and confidential information with professionalism and discretion
Cultural sensitivity and the ability to provide compassionate, trauma-informed care to diverse patient populations
Ability to lift and/or carry up to 25 pounds
Ability to sit for prolonged periods of time and perform computer-based work
Ability to move throughout the clinic as needed to assist patients and collaborate with care team members

Nice To Haves

associate's degree preferred
CPSP Provider Training and/or Medical Assistant certifications preferred
Bilingual (English/Spanish) highly preferred

Responsibilities

Conduct CPSP orientation and explain available prenatal services to eligible patients
Complete CPSP assessments, including Health Education, Nutrition, and Psychosocial assessments, according to program timelines, guidelines, and internal workflows
Contribute to positive patient health outcomes by working collaboratively with interdisciplinary care teams and supporting continuity of care throughout the prenatal and postpartum periods
Develop and document individualized care plans based on identified patient strengths, needs, risks, and goals
Provide health education and counseling on topics related to pregnancy, childbirth, postpartum care, infant care, breastfeeding, car seat safety, disability form support, and family planning
Coordinate and facilitate referrals to internal and external community resources based on patient needs and follow up on referral outcomes
Assist eligible patients with presumptive eligibility (PE) enrollment and facilitate referrals for other healthcare coverage resources as appropriate
Prepare intake packets and provide patients with appointment information, including prenatal, CPSP, laboratory, and specialty care appointments
Conduct outreach and follow-up for missed appointments, no-shows, and patients at risk of disengaging from prenatal care
Maintain accurate, timely, and complete documentation in the electronic health record and other required program systems
Monitor assigned patient panel to ensure completion of required CPSP services, assessments, referrals, education, and follow-up appointments
Collaborate with prenatal care providers, care teams, and community partners to support coordinated, patient-centered care
Participate in CPSP-required trainings, staff meetings, quality improvement activities, and continuing education opportunities
Assist with data collection, reporting requirements, chart reviews, and other responsibilities necessary to support CPSP compliance and program performance
Support implementation of CPSP policies, procedures, and best practices to ensure standardized service delivery across Neighborhood Healthcare
Promote patient engagement and retention in prenatal care and CPSP services through outreach, education, and ongoing support
Provide culturally responsive, trauma-informed, and patient-centered services that respect the diverse backgrounds and needs of patients and families
Demonstrate values in action in all patients and team interactions
Operate in a manner that instills confidence and trust in Neighborhood Healthcare, its programs, and its commitment to high-quality care
Provides Telehealth and/or onsite coverage between all health center locations as needed to ensure continuity of CPSP services and patient access to care
Must be willing and able to float between Neighborhood Healthcare locations based on business and patient care needs
Reliable transportation may be required to travel between assigned clinic sites