Complimentary Breakfast Attendant ("Asistente del Desayuno de Cortesía")

Azul Hospitality • Salt Lake City, UT

11d • Onsite

About The Position

Setup, serve, and maintain food and beverage items for guests in a friendly, professional, and timely manner while creating a safe and clean environment. Ensure consistency with brand standards.

Requirements

• Must be able to speak, read, write and understand the primary language used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Ability to perform job function with attention to detail speed and accuracy.
• Must be available to work a varied schedule that may include evenings nights weekends and holidays.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Ability to handle stressful situations in a calm professional manner.
• Must have thorough knowledge of hotel products and guest services.
• Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette.
• Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel.
• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing.
• Ability to read comprehend and write simple instructions and/or short correspondence and memos.
• Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy.
• High School diploma or equivalent required.
• 1 Year previous customer service experience required.
• Must be able to obtain and provide Food Handlers card as required by city/county/state.
• Regular attendance in conformance with the standards, which may be established by Azul Hospitality from time to time, is essential to the successful performance of this position.
• Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment.
• Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities.
• Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel.
• In addition, attendance at all scheduled training sessions and meetings is required.

Nice To Haves

• Ability to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possible for one (1) hour or more.
• Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• May be required to lift trays of food or food items weighing up to 30 lbs. occasionally.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
• Requires manual dexterity to use and operate all necessary equipment.
• Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
• Demonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner.

Responsibilities

• Set up complimentary breakfast areas.
• Pull necessary stock and indicate on pull sheets for processing of all inventories used.
• Completing pull sheets and delivering to stewards for processing of necessary dishes and utensils.
• Polish all glass, plates, and stemware.
• Place food product out in an appetizing and appealing manner.
• Greet all guests arriving and ensure all guests entering are allowed access.
• Familiarize new guests with the stations and offer any assistance.
• Clean up after guests are finished and prepare for arrival of new guests.
• Maintain lounge by sweeping, detailed cleaning of all countertops, chafing dishes, cabinets, pantries, chairs, and tables.
• Dusting of mirrors, artwork, computer, desk, fax machine, and display tables.
• Cleaning of windows, sweeping of patio, cleaning of trash from guests in landscaping around patio.
• Clean all walls and entry doors.
• Clean highchairs.
• Break down all stations and return dirty dishes to kitchen.
• Refill all supplies, including salt and pepper dispensers, restock napkins, condiments, and leave lounge stocked and clean for the next shift.
• Clean refrigerator, start dishwasher, clean kitchen floors, and clean cart while placing clean bus tubs.
• Assist with any guest inquiry.
• Welcome and acknowledge all guests according to company standards and anticipate and address guests service needs.
• Speak with others using clear and professional language.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Perform other reasonable job duties as requested by direct and indirect Supervisors.

Benefits

• All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED