Complimentary Breakfast Attendant ("Atencion en Area de Desayuno Complementario")

Azul Hospitality•Detroit, MI

10d•Onsite

About The Position

This position is responsible for setting up, serving, and maintaining food and beverage items for guests in a friendly, professional, and timely manner, while ensuring a safe and clean environment and adhering to brand standards. The role involves preparing complimentary breakfast areas, managing inventory, polishing tableware, arranging food attractively, greeting and assisting guests, and maintaining the cleanliness of the lounge and surrounding areas. The attendant will also break down stations, restock supplies, and ensure the lounge is ready for the next shift.

Requirements

Must be able to speak, read, write and understand the primary language used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Ability to perform job function with attention to detail speed and accuracy.
Must be available to work a varied schedule that may include evenings nights weekends and holidays.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Ability to handle stressful situations in a calm professional manner.
Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette.
Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing.
Ability to read comprehend and write simple instructions and/or short correspondence and memos.
Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy.
1 Year previous customer service experience required.
Must be able to obtain and provide Food Handlers card as required by city/county/state.

Nice To Haves

Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel.
High School diploma or equivalent required.

Responsibilities

Set up complimentary breakfast areas.
Pull necessary stock and indicate on pull sheets for processing of all inventories used.
Complete pull sheets and deliver to stewards for processing of necessary dishes and utensils.
Polish all glass, plates, and stemware.
Place food product out in an appetizing and appealing manner.
Greet all guests arriving and ensure all guests entering are allowed access.
Familiarize new guests with the stations and offer any assistance.
Clean up after guests are finished and prepare for arrival of new guests.
Maintain lounge by sweeping, detailed cleaning of all countertops, chafing dishes, cabinets, pantries, chairs, and tables.
Dusting of mirrors, artwork, computer, desk, fax machine, and display tables.
Cleaning of windows, sweeping of patio, cleaning of trash from guests in landscaping around patio.
Clean all walls and entry doors.
Clean highchairs.
Break down all stations and return dirty dishes to kitchen.
Refill all supplies, including salt and pepper dispensers, restock napkins, condiments, and leave lounge stocked and clean for the next shift.
Clean refrigerator, start dishwasher, clean kitchen floors, and clean cart while placing clean bus tubs.
Assist with any guest inquiry.
Welcome and acknowledge all guests according to company standards and anticipate and address guests service needs.
Speak with others using clear and professional language.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Perform other reasonable job duties as requested by direct and indirect Supervisors.