Compliance - Technology Operational Risk Management Lead - Vice President

JPMorgan Chase & Co.•New York, NY

About The Position

As a Technology Operational Risk Management Lead with Compliance, Conduct and Operational Risk (CCOR), you will be responsible for independent oversight of technology, and cybersecurity operational risk management practices within the Consumer and Community Banking (CCB) line of business. Your core responsibilities will include conducting risk assessments and control evaluations; collaborating with CCB Technology, Technology Risk Control, and CCB Business Operational and Compliance Risk teams; developing data-driven approaches that leverage agentic AI and advanced analytics for risk identification and control assessment; and engaging extensively with technology and business stakeholders. You will report into the Technology & Cyber Operational Risk Officer for Consumer and Community Banking (CCB).

Requirements

7 plus years of experience with infrastructure/application architecture.
5 plus years in a senior technology role (engineering, operations, or strategic planning).
2 plus years of data architecture or data governance role
Demonstrate ability to understand complex technical systems, the business processes they support, and synthesize the corresponding risks and controls.
Strong technical background in data related technologies.
Experience with AI/ML tools and platforms; understanding of AI governance, ethical considerations and explain ability in risk management.
Knowledge of second line risk management (operational risk and compliance) practices
Ability to seamlessly transition between business and technical discussion.
Strong organizational and multi-tasking skills with demonstrated ability to manage expectations.
Excellent verbal and written communication skills, including the ability to present concise findings in a persuasive manner to a senior audience.
Able to develop constructive relationships with functional partners.

Responsibilities

Understand key processes and controls performed within Consumer and Community Banking Technology
Perform independent Technology, Data, & Cybersecurity risks assessments on Consumer and Community Banking Technology
Manage identified risks using firm’s Operational Risk Management Framework
Assess emerging risks as part of strategic business risk reviews, analysis of regulatory and market developments, New Business Initiative Approvals, and review of external operational risk events for your CCB products coverage.
Develop and assess KPIs / KRIs related to these risks through effective monitoring activities.
Partner and advise internal 2LoD teams of thematic control deficiencies and observations.
Manage book of work assessments impacting CCB and produce weekly status updates.
Participate in firm-wide global initiatives to analyze impact to the firm.
Leverage modern risk identification techniques, including scenario analysis, threat modeling, and agentic AI for automated risk investigation and monitoring.