Compliance Technician, Bureau of IT Infrastructure and Support Services

City of New York • Long Island City, NY

9d

About The Position

The Division of Information Technology's mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and available. Bureau of IT Infrastructure and Support Services (IIS) is seeking an experienced Technician to join our team. In this role, you will be responsible for providing first-line technical support to end-users, ensuring the smooth and efficient operation of their computer systems and peripherals.

Nice To Haves

• Strong understanding of computer hardware and software, including Windows operating systems.
• Experience with troubleshooting common computer problems.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.

Responsibilities

• Perform sensitive investigation and studies concerning the administrative misconduct and incompetency of Child Care field inspector in compliance with IT security policies and internal security.
• Conduct IT security surveys of Child Care field operations, IT equipment and facilities.
• Perform imaging and encryption of desktop computer, laptops and tablets (iOS & Android)..
• Perform computer diagnostic and troubleshooting processes to resolve network, hardware, and software errors.
• Perform PC maintenance, hardware and software installation, upgrades, system support, equipment salvages, and inventory tracking.

Benefits

• City employees are entitled to unmatched benefits such as: o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Depending on your position, you may be able to work up to two days during the week from home.
• you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees