IT Infrastructure Technician

Avery Dennison•Painesville, OH

About The Position

Join Avery Dennison's Infrastructure & Operations (I&O) team and be a catalyst for our digital future! We are shifting our operating model from reactive support to proactive innovation and strategic value delivery. As a IT Infrastructure Technician ( internal Job Title : GTS Specialist ) , you will be a critical, hands-on IT Technician, driving efficiency, resilience, and a superior digital experience across several sites. This role is your chance to be known for the innovation you create, not just the infrastructure you manage. What You Will Do: The Key Responsibilities This role sits at the intersection of operational excellence, emerging technology, and world-class service, providing essential support and strategic partnership.

Requirements

A high school diploma or equivalent is required; a bachelor's degree in a business or technology field is preferred.
Information Technology courses or certification(s) required.
3-5 years of hands-on experience performing troubleshooting and problem resolution on computer, server, network, and telecommunication systems in remote manufacturing sites.

Nice To Haves

Experience with Operational Technologies (OT) in a manufacturing environment is highly valued.
A foundation in ITIL principles is an asset.

Responsibilities

Provide Technical & OT Support: Serve as the go-to technical expert, resolving complex issues across IT infrastructure (network, hardware, cybersecurity, database) and mission-critical Operational Technology (OT) within our manufacturing sites.
Drive Process and Innovation: Proactively collaborate with colleagues to streamline processes, champion innovative solutions, and ensure that IT changes, including the shift to agile methodologies, are seamlessly adopted by local teams.
Orchestrate and Deliver Projects: Lead the successful execution of IT projects—from hardware refreshes to security rollouts—ensuring they are on-time, within budget, and align with company standards.
Manage End-to-End Asset Lifecycle: Oversee the full lifecycle of IT assets (laptops, desktops, mobile devices, thin clients) from procurement and deployment to maintenance and decommissioning.
Champion Service Excellence: Act as a trusted advisor and business liaison, providing timely, accurate support and advocacy for digital workplace technologies to ensure users have a positive experience.
Apply ITIL Principles: Leverage ITIL best practices for change management, incident resolution, and continuous problem prevention to maintain a highly available and resilient service environment.