Arcadia Family of Companies-posted 5 days ago
$85,000 - $120,000/Yr
Full-time • Mid Level
Onsite • Honolulu, HI

The Arcadia Family of Companies is a local non-profit organization committed to providing senior living excellence in a gracious, compassionate, and dynamic environment which meets the spiritual, physical, and social needs of every resident, client, and member we serve. Why Join Us Our employees are at the heart of everything we do. We foster an environment rooted in kindness, compassion, and respect. Our culture emphasizes collaboration and teamwork, all within a supportive setting that puts our residents, clients, and members first. Every day, we take pride in making a positive difference in their lives. Join us and become part of a remarkable team where every member is valued! Enjoy the Benefits Healthcare: Medical, dental, and vision coverage for employees and dependents; flexible spending account, and Employee Assistance Program. Retirement Savings: Generous 403(b) Retirement Plan with 8.5% employer contribution every paycheck based on gross income after completion of one year of employment when you contribute 4% or more. Free Employee Meals: More time to relax and let our chefs take care of your meals. Paid Time Off: Enjoy 10-20 vacation days based on tenure, plus 11 paid holidays – and yes, your birthday is a paid holiday! Sick Leave: After 90 days of employment, you receive 5 days of sick leave and can accrue up to 90 days, ensuring you have the support and flexibility you need when it matters most. Professional Development: Education Assistance Program for qualified employees who want to become Certified Nurse Aids (CNAs) Access to a wide array of online training courses through Relias, empowering you to enhance your professional skills; and much more! What You’ll Do Oversees the daily operations, reliability, and strategic development of AFC’s technology infrastructure. This role manages the IT Help Desk, network environment, servers, telecommunications, and endpoint systems that support residents and staff across the organization. The manager ensures technology services are secure, responsive, and aligned with the organization’s mission to deliver high-quality care and exceptional customer service and technology experiences.

  • Oversee the planning, implementation, and maintenance of all IT infrastructure, including servers, storage, wired/wireless networks, telecommunications, and cloud services.
  • Ensure high availability, resiliency, and performance of core systems supporting clinical, operational, and engagement platforms (e.g., EHR, HER integrated systems, life-safety systems, resident engagement technology).
  • Manage data backup, disaster recovery, and business continuity processes.
  • Evaluate and implement infrastructure upgrades, replacements, and lifecycle planning.
  • Lead or support infrastructure and support-related projects, including network modernization, EMR upgrades, resident-facing tech deployments, and building expansions or renovations.
  • Lead and supervise the IT support team, including help desk technicians and systems/network administrators in daily operations and strategic project initiatives.
  • Develop and enforce service desk procedures, SLAs, and escalation workflows.
  • Oversee incident, request, and problem management to ensure timely resolution and positive end-user experience.
  • Provide hands-on support for complex or escalated technical issues.
  • Collaborate with IT leadership to maintain strong security posture, including endpoint protection, access controls, vulnerability management, and patching.
  • Ensure compliance with HIPAA, NIST and other applicable long-term care regulatory requirements.
  • Participate in cybersecurity risk assessments and support remediation efforts.
  • Manage relationships with hardware, software, telecom, and managed-service vendors.
  • Oversee procurement of IT equipment and services; maintain accurate asset inventory.
  • Ensure vendor deliverables meet quality, budget, and performance expectations.
  • Partner with clinical, administrative, facilities, and resident services teams to ensure technology supports operational needs.
  • Provide user training, documentation, and education on tools, policies, and best practices.
  • Communicate outages, maintenance schedules, and technology updates effectively.
  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 5–7+ years of progressive IT experience in systems administration or infrastructure roles.
  • Strong knowledge of server, network, security, and cloud technologies.
  • Windows Server, Active Directory, Azure AD/M365 administration.
  • Virtualization (VMware/Hyper-V), SAN/NAS storage systems.
  • Firewall, switching, routing, and Wi-Fi technologies.
  • Strong analytical, diagnostic, and problem-solving skills.
  • Excellent communication skills, including documentation and user interaction.
  • Ability to balance proactive system improvements with daily operational needs.
  • Strong commitment to service excellence in a mission-driven environment serving older adults.
  • Ability to lift up to 40 lbs for equipment installation.
  • Ability to climb ladders, access wiring closets, and navigate campus buildings.
  • Occasional evening or weekend work for maintenance windows or emergencies.
  • Preferred certifications: CompTIA Network+ / Security+, CCNA, Microsoft, or equivalent.
  • Experience in healthcare, senior living, or similarly regulated environments preferred.
  • PowerShell scripting and automation skills a plus.
  • Medical, dental, and vision coverage for employees and dependents
  • Flexible spending account
  • Employee Assistance Program
  • Generous 403(b) Retirement Plan with 8.5% employer contribution every paycheck based on gross income after completion of one year of employment when you contribute 4% or more.
  • Free Employee Meals
  • 10-20 vacation days based on tenure, plus 11 paid holidays – and yes, your birthday is a paid holiday!
  • 5 days of sick leave after 90 days of employment and can accrue up to 90 days
  • Education Assistance Program for qualified employees who want to become Certified Nurse Aids (CNAs)
  • Access to a wide array of online training courses through Relias
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