Systems Engineer, Bureau of IT Infrastructure and Support Services

City of New York-posted 9 days ago
Full-time • Mid Level
Long Island City, NY
101-250 employees
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The Division of Information Technology's mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and available. Bureau of IT Infrastructure and Support Services (IIS) is seeking an experienced Infrastructure and Facilities Coordinator to join our team. The Infrastructure and Facilities Coordinator plays a critical role in ensuring the reliability and functionality of our Data Center and Network Facilities. This position involves reviewing and coordinating all aspects of infrastructure, environmental facilities, and cabling systems to support our IT operations. You will collaborate with various teams, vendors, and agencies to maintain and enhance our facilities.

  • Coordinate with HVAC contractors and vendors for emergency service and routine maintenance of cooling systems across multiple DOH locations.
  • Maintain and manage the inventory for Data Center, IDF, MDF, and IT-related power systems.
  • Review all purchases of Network devices and Servers intended for placement within Data Center/Network facilities to ensure the availability of adequate environmental and communication facilities.
  • Investigate and resolve connectivity issues, working with outside vendors, DOHMH staff, and independently utilizing appropriate tools and equipment.
  • Collaborate with DOHMH Bureau of Administration, DCAS, other NYC agencies, and external vendors to acquire necessary environmental facilities for Data Center/Network Facilities.
  • Review Vendor Test Results to verify that all cabling installations meet cable manufacturer's specifications and provide correct verification test results.
  • Create and maintain all documentation associated with infrastructure work, including clear labeling at both IDF/MDF and workstation ends.
  • Oversee and maintain UPS equipment to ensure uninterrupted power supply and protect critical IT systems.
  • A baccalaureate degree, from an accredited college including or supplemented by twenty-four (24) semester credits in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or
  • A four-year high school diploma or its equivalent approved by a State’s department of education or a recognized accrediting organization and three years of satisfactory experience in any of the areas described in “1” above; or
  • Education and/or experience equivalent to “1” or “2”, above. College education may be substituted for up to two years of the required experience in “2” above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. In addition, twenty-four (24) credits from an accredited college or graduate school in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience.
  • Proven experience in infrastructure and facilities coordination, ideally in a data center or network environment.
  • Strong knowledge of ANSI/TIA cabling standards and UPS equipment management.
  • Proficiency in troubleshooting network connectivity issues.
  • Excellent organizational and communication skills.
  • Ability to work independently and collaboratively.
  • Experience with facilities procurement and vendor management is a plus.
  • City employees are entitled to unmatched benefits such as: o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
  • Depending on your position, you may be able to work up to two days during the week from home.
  • Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
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