Compliance Revenue Agent

State of Nebraska•Lincoln, NE

3d•Onsite

About The Position

The Department does NOT sponsor Science, Technology, Engineering & Mathematics (STEM) Optional Practical Training (OPT) (Form I-983) or non-immigrant work visas for this position. These positions are in office only positions. Do you have a passion for customer service? Are you looking for a job with great benefits? Our mission/vision at the Nebraska Department of Revenue (DOR) is to serve the public by administering the state revenue laws with integrity, efficiency, and consistency. Our culture allows for you to have a work/ life balance, with no on-call shifts, no nights, and no weekend hours. DOR offers a flexible schedule with start times that meet your family’s needs. If this is what you are seeking, then DOR is the place for you! DOR is seeking self-motivated individuals to join our Lincoln or Omaha office as a Collection Agent. These individuals will assist taxpayers in resolving business or individual accounts that are delinquent in filing returns or paying tax liabilities. The Agent’s role is to help the taxpayer correct these delinquencies in a variety of ways. This person will learn how to answer taxpayer questions with regards to Nebraska regulations, statutes, forms, refunds, or questions on getting licensed with DOR for a permit.

Requirements

Associate’s Degree in business, or two years of experience with tax return preparation, business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules or regulations.
Knowledge of: processes and procedures for collection; mathematics and accounting; business operations and practices; resources available for researching tax laws, rules and regulations; Excel, Word, Oracle and Outlook.
Skills in: verbal/written communication; negotiation; active listening; emotional intelligence; reading comprehension; time management; personal management; critical thinking; data entry; computer use and databases.
Ability to: communicate to express clear and concise ideas; set priorities; relate effectively with people representing a variety of backgrounds; determine why a taxpayer is not in compliance; utilize collection procedures; use independent judgment.

Nice To Haves

Two years of customer service or comparable work experience.

Responsibilities

Assist taxpayers in resolving business or individual accounts that are delinquent in filing returns or paying tax liabilities.
Help the taxpayer correct these delinquencies in a variety of ways.
Answer taxpayer questions with regards to Nebraska regulations, statutes, forms, refunds, or questions on getting licensed with DOR for a permit.