Compliance & Quality Assurance Manager

WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY•Highland Park, MI

2d•$64,000 - $74,000•Hybrid

About The Position

The Compliance & Quality Assurance Manager is responsible for ensuring programmatic, fiscal, procurement, and file compliance across all Weatherization, Home Repair, Water Conservation, and related housing programs. This position oversees quality assurance processes, file reviews, budget reconciliation, contractor procurement compliance, monitoring preparation, policy implementation, and internal controls to ensure compliance with federal, state, local, and agency requirements. The Compliance & Quality Assurance Manager serves as the primary liaison for audits, monitoring reviews, corrective action plans, and compliance reporting while working collaboratively with program management, finance, procurement, contractors, and regulatory agencies.

Requirements

Bachelor's Degree in Public Administration, Business Administration, Accounting, Construction Management, Compliance, or a related field; equivalent experience may be considered.
Five (5) years of progressively responsible experience in compliance, grant administration, auditing, procurement, weatherization, housing, community development, or related programs.
Experience with federal and state grant-funded programs.
Experience with procurement and contract compliance requirements.
Strong analytical and financial reconciliation skills.
Experience preparing for audits and monitoring reviews.
Ability to travel to various sites.
A clean driving record is required to meet agency requirements for operating an agency vehicle to complete work-related tasks.
Valid driver’s license and reliable transportation.

Nice To Haves

Experience with Weatherization Assistance Program (WAP), LIHEAP, BIL, or housing rehabilitation programs.
Knowledge of federal grant regulations including Uniform Guidance (2 CFR 200).
Experience with contractor procurement and construction compliance.
Experience using EmpowOR, WaWeb, SharePoint, or similar program management systems.
Certification in compliance, auditing, project management, procurement, or quality assurance preferred.

Responsibilities

Develop, implement, and maintain compliance systems for Weatherization, Home Repair, Deferral, Conservation, and related housing programs.
Conduct routine file reviews to ensure compliance with program guidelines, agency policies, and funding source requirements.
Review client files for completeness, eligibility, income verification, environmental reviews, energy audits, work orders, inspections, and required documentation.
Monitor compliance with federal and state regulations including DOE Weatherization Assistance Program (WAP), LIHEAP, DOE, GLWA and other funding sources.
Ensure compliance with Standard Work Specifications (SWS), Michigan Field Guide requirements, and applicable CSPM policies.
Track and monitor corrective actions resulting from internal reviews, monitoring visits, and audits.
Develop and maintain compliance checklists, SOPs, and internal control procedures.
Perform monthly reconciliation of program expenditures against approved budgets and grant allocations.
Review job costs to ensure expenditures are properly allocated to funding sources.
Monitor budget utilization and spending rates to identify compliance risks and funding concerns.
Coordinate with Finance to reconcile grant expenditures, invoices, obligations, and reporting requirements.
Review financial transactions to ensure compliance with grant requirements and agency policies.
Assist with grant closeouts and fiscal monitoring activities.
Prepare compliance and expenditure reports for management and funding agencies.
Ensure compliance with federal, state, and agency procurement requirements.
Monitor contractor procurement activities including RFQs, RFPs, bids, and contract awards.
Verify contractor licensing, insurance, certifications, and eligibility requirements.
Audit contractor compliance files and documentation.
Review contractor performance and adherence to contract requirements.
Monitor compliance with Davis-Bacon, Buy America Build America (BABA), and other applicable federal requirements.
Assist with contractor onboarding, procurement documentation, and contract administration.
Coordinate contractor performance reviews and corrective action processes.
Serve as lead coordinator for internal and external monitoring reviews.
Prepare documentation and reports for federal, state, and agency monitoring visits.
Coordinate responses to monitoring findings and audit recommendations.
Develop and implement corrective action plans.
Maintain monitoring and audit records.
Conduct internal compliance reviews to proactively identify risks and deficiencies.
May supervise Compliance Specialists, Quality Assurance Staff, Data Specialists, or other assigned personnel.
Provides guidance and oversight to program staff regarding compliance requirements and internal controls.
Monitor program databases to ensure data accuracy and completeness.
Review data entered into agency systems for compliance and reporting purposes.
Prepare compliance dashboards, performance reports, and risk assessments.
Analyze trends and identify opportunities for process improvement.
Ensure records retention requirements are met.
Provide compliance training to staff, contractors, and management.
Interpret regulatory requirements and communicate updates to program staff.
Assist in developing policies, procedures, and operational guidance.
Promote a culture of compliance, accountability, and continuous improvement.
Perform work in a professional manner that upholds Wayne Metro’s policies and procedures.
Other duties as assigned.