Compliance Program Manager Senior

PNC • Downers Grove, IL

2d • $100,100 - $223,080 • Onsite

About The Position

This position manages a high-performing team that performs critical complaint monitoring, deep-dive assessment, and process analysis work to identify systemic and thematic concerns that pose compliance risk as well as Issue analysis and reporting. Key high-level responsibilities, in addition to managing and coaching the team will include, but not limited to: Support the UDAAP complaints model, including assessing and assigning for review the top scoring complaints identified by the model as potential UDAP/UDAAP risk and feeding results of reviews back to the model manager for retraining. Conduct complaint monitoring functions, including soliciting topics for deep dives, assigning and overseeing team execution, and quarterly reporting of review outcomes. Support issues management activities, including Customer Financial Issue scoring, thematic analysis, and reporting, to ensure adherence with established guidelines. Perform relevant tasks in support of the Compliance Program Framework (Identify, Assess, Monitor, Report), including periodic risk assessments and reporting. Perform independent detective risk management activities including monitoring and targeted reviews. Provide support for relevant exams and audits, including for UDAP/UDAAP, complaints, and CMS. Facilitating and managing annual compliance-owned metrics refresh and associated Whitepaper updates. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

• University / college degree.
• 8+ years of industry experience.
• At least 5 years of prior management experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
• Compliance Reporting
• Customer Risk
• Decision Making
• Regulatory Requirements
• Risk Assessments
• Risk Control
• Strategic Objectives
• Anti-money Laundering/Sanctions Policies and Procedures
• Audit And Compliance Function
• Fraud Management
• Internal Controls
• Problem Solving

Nice To Haves

• Higher level education such as a Masters degree, PhD, or certifications is desirable.

Responsibilities

• Support the UDAAP complaints model, including assessing and assigning for review the top scoring complaints identified by the model as potential UDAP/UDAAP risk and feeding results of reviews back to the model manager for retraining.
• Conduct complaint monitoring functions, including soliciting topics for deep dives, assigning and overseeing team execution, and quarterly reporting of review outcomes.
• Support issues management activities, including Customer Financial Issue scoring, thematic analysis, and reporting, to ensure adherence with established guidelines.
• Perform relevant tasks in support of the Compliance Program Framework (Identify, Assess, Monitor, Report), including periodic risk assessments and reporting.
• Perform independent detective risk management activities including monitoring and targeted reviews.
• Provide support for relevant exams and audits, including for UDAP/UDAAP, complaints, and CMS.
• Facilitating and managing annual compliance-owned metrics refresh and associated Whitepaper updates.
• Establishes and enhances effective compliance programs and designs policies to identify and prevent illegal, unethical, or improper business practices.
• Trains, monitors, and manages junior staff and remediates any issues.
• Constructively challenges conclusions/status quo and uses established credibility to influence customers.
• Supports key business initiatives by drawing conclusions from data to identify compliance risks.
• Presents resolutions to manage and mitigate the identified risks to business partners.
• Escalates identified risks to senior team members.
• Identifies compliance impact on matters such as marketing materials, sales programs, product development, documentation review and other business initiatives.
• Works cooperatively with the business, legal partners, audit and other risk disciplines across the organization.
• May include developing, facilitating, and conducting Compliance training programs for junior staff.
• Assesses activity for existing and emerging risks.
• Evaluates the materiality of the risks identified and presents recommendations on necessary risk mitigation to senior leadership.
• Uses knowledge on current laws, rules, and other regulatory requirements and drafts or assesses Compliance Manuals, Front Office materials, policies and procedures to ensure alignment.
• Manages regulatory examinations and inquiries, including the coordination of interviews and information requests from regulatory agencies.
• Directs the compliance monitoring program and reviews activity to ensure it falls within established risk control limits.
• Identifies and defines the Compliance program objectives for assigned area, products/services, and applicable regulations.
• Communicates and socializes compliance program objectives to executive level business partners and junior staff, as applicable.
• Independently challenges analyses and formulates value-added recommendations.
• Advises junior staff on how to appropriately challenge analyses and how to formulate thoughtful recommendations as needed.
• Completes a final review of compliance reports to identify common themes and widespread trends.
• Escalates issues through proper governance channels as needed, and recommends corrective action plans.
• Advises junior staff on report analysis techniques as applicable.
• Proposes revisions and implementation strategy for new/enhanced reports in order to ensure timely and effective compliance with regulatory requirements.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior