Compliance Operations
About The Position
You will focus on the day-to-day compliance operations of our first nonprofit identity network. You will play a pivotal role in shaping our commitment to regulatory excellence and maintaining strong relationships with regulators, nonprofits, and our partner bank. Review and clear escalated compliance onboarding cases and transaction monitoring cases, clearing out every case to get to "inbox zero" each day. Improve efficiency of onboarding and transaction monitoring workflows so nonprofits and payers are verified faster without compromising accuracy. Build systems and processes to handle 1,000 cases per day. Maintain near-zero error rate in compliance casework (onboarding, monitoring, reporting). Reduce compliance customer support resolution time by creating documentation and using AI for clearer solutions that scale. Optimize transaction monitoring processes to flag suspicious activity quickly and escalate appropriately. Deliver compliance trainings and improve team-wide compliance literacy. In-person position at Chariot’s NYC office.
Requirements
- High EQ
- Persuasive in writing, orally, or via a presentation.
- Ability to tailor pitches to different target audiences.
- Systems thinker.
- Ability to break down complex problems to first principles.
- Organized.
- Ability to map out complex workflows and processes.
- Doer and a manager.
- Ability to operate on the ground floor and at the 10,000 foot view.
- Deep listener but can also speak up for what you think.
Responsibilities
- Review and clear escalated compliance onboarding cases and transaction monitoring cases.
- Improve efficiency of onboarding and transaction monitoring workflows.
- Build systems and processes to handle 1,000 cases per day.
- Maintain near-zero error rate in compliance casework (onboarding, monitoring, reporting).
- Reduce compliance customer support resolution time by creating documentation and using AI for clearer solutions that scale.
- Optimize transaction monitoring processes to flag suspicious activity quickly and escalate appropriately.
- Deliver compliance trainings and improve team-wide compliance literacy.
Benefits
- Comprehensive healthcare, including options that are 100% covered by Chariot for you
- 18 days PTO
- 13 holidays
- 100% paid parental leave, including 12 weeks for primary caregivers
- Weekly team lunches
- Free dinner every day at office past 8pm
- Monthly team building events
- Employee-friendly equity: 2 year exercise window and double-trigger acceleration
- Company retreats (2-3x / year)
- Matching DAFs and daily charitable giving through GoodToday
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
