Compliance Operations Analyst, North American Surface Transportation (NAST) Compliance
About The Position
The Compliance Operations Analyst is responsible for the day-to-day execution and operational integrity of NAST safety compliance programs. This role ensures accurate tracking, timely reporting, and data quality across compliance workflows, serving as the operational backbone that enables program effectiveness. Working under the guidance of the Compliance Program Manager, you will maintain compliance datasets, execute monitoring processes, and provide analytical support that keeps our safety programs running smoothly and audit-ready. Success in this role requires meticulous attention to detail, strong data management skills, and the ability to identify and resolve operational issues before they escalate.
Requirements
- Bachelor's degree or equivalent
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Experience using Oracle, or experience in Excel (macros, index, conditional list, arrays, pivots, lookups)
- Experience in data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent
- Experience demonstrating strong analytical abilities and confidence in the use of data
Nice To Haves
- Experience applying key financial performance indicators (KPIs) to analyses, or experience in building financial and operational reports/data sets that inform business decision-making
- Experience in auditing, risk management, compliance, program management, or quality management systems
- Knowledge of Lean Six Sigma and process improvement methodologies
Responsibilities
- Perform daily compliance operations including SIM intake, case tracking, and documentation according to established procedures
- Ensure accuracy and completeness of compliance datasets by performing daily updates, validation checks, and quality audits
- Generate and validate weekly/monthly compliance reports using Excel and SQL, ensuring data accuracy and timely delivery to stakeholders
- Track compliance workflows to completion, flagging delays or missing information and following up with responsible stakeholders to ensure closure
- Detect and document data quality issues, inconsistencies, or gaps and coordinate with data owners to resolve discrepancies in a timely manner
- Compile and validate WBR materials including compliance metrics, trend analysis, and action item status and prepare supporting documentation for leadership review
- Schedule and facilitate compliance working sessions, capture detailed meeting notes, track action items, and distribute follow-up documentation within 24 hours
- Assist training teams by providing compliance data, tracking completion metrics, and maintaining training documentation in accordance with program requirements
- Organize and maintain compliance documentation repositories ensuring completeness, accuracy, and accessibility for internal and external audits
- Recommend process improvements based on operational observations, document efficiency opportunities, and present findings to the Compliance Program Manager for evaluation
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
