Compliance Officer - Hybrid Tallahassee, FL

Novalink Solutions LLC • Tallahassee, FL

137d • Hybrid

About The Position

This role involves investigating complaints, analyzing statutes, and communicating with the public. The Compliance Officer will be responsible for managing cases from initial contact to closure, ensuring accurate documentation and adherence to procedures.

Requirements

• Ability to speak and understand English
• High school diploma
• Excellent written and oral communication with the public
• Ability to read and interpret Florida State Statutes
• 1 Year Experience working with the public in a professional work environment
• 3 Years Experience working with the public in a professional work environment
• 1 Year Experience working with the public and analyzing complaints

Nice To Haves

• Experience using Versa
• Experience using OnBase system
• Bachelors Degree

Responsibilities

• Contact constituents/complainants to discuss the details of the complaints that are filed.
• Read state statute and compare with complaints to analyze the issue.
• Communicate with the public, requiring good customer service skills.
• Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
• Provide any resources or referrals, as appropriate.
• Send written correspondence to the complainant once approved by the supervisor.
• Close the case out by adding the appropriate codes/activities/statues in Versa.
• Document the actions in the OnBase system.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED