Compliance Officer

Technotopia Solutions • Tallahassee, FL

4d • Onsite

About The Position

The Compliance Officer will be responsible for handling complaints filed with the Division of Condominiums, Timeshares and Mobile Homes. This role involves reviewing state statutes, communicating with the public, and documenting case actions.

Requirements

• Communicate verbally and in writing appropriately
• Read and interpret Florida statutes
• Previous experience working with the public in a professional work environment
• Exceptional organizational skills
• Commit to the project time line

Responsibilities

• Contact constituents/complainants to discuss the details of the complaints that are filed.
• Read state statute and compare with complaints to analyze the issue.
• Communicating with the public, so good customer service skills are a MUST.
• Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason.
• Provide any resources or referrals, as appropriate.
• Send a written correspondence to the complainant once approved by the supervisor.
• Close the case out by adding the appropriate codes/activities/statues in Versa.
• Document the actions in the OnBase system.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed