Compliance Manager

FaithLife Financial•Waterloo, ON

63d•CA$69,000 - CA$119,000

About The Position

The Compliance Manager monitors and provides support of non-financial risk, compliance, and regulatory programs as required by Serenia Life’s Regulatory Compliance Management Framework. This role supports enterprise-wide compliance (2LoD) and works closely with other units within the business to: Manage market conduct oversight through testing programs of the Distribution sales force Manage the Publication Review Process by reviewing advisor, client-facing, and public-facing communication/materials to promote the fair treatment of customers and adherence to regulatory requirements. Oversee the administration of the Corporate Policies and Procedures database, maintain Compliance departmental policies and procedures and manage the records retention process for all official compliance, legal and regulatory documents/records. Identify opportunities to leverage AI-enabled tools and automation to improve efficiency, accuracy, and effectiveness within Compliance processes, including monitoring, testing, reporting, and document management. Support several regulatory compliance programs including AML/ATF, CASL, Privacy, Operational Risk & Resilience, Fair Treatment of Customers, and Third-Party Risk Management.

Requirements

Bachelor’s degree or college diploma in business administration, financial management, accounting/audit, legal studies or related field
Compliance or Risk Management background with 7-10 years experience in financial services, preferably in the life insurance industry.
Strong knowledge of insurance industry regulation (OSFI & CLHIA guidelines, provincial insurance requirements, legislation pertaining to AML/ATF, Privacy, Third-Party Risk Management, Market Conduct, Fair Treatment of Customers & CASL)
Aptitude for exploring emerging technologies and developing AI-driven enhancements that improve compliance accuracy, speed, and workflow effectiveness.
Experience working with insurance or investment advisors in the areas of market conduct oversight and/or needs-based sales processes

Nice To Haves

CAMs designation would be an asset
LLQP would be an asset

Responsibilities

Manage market conduct oversight through testing programs of the Distribution sales force
Manage the Publication Review Process by reviewing advisor, client-facing, and public-facing communication/materials to promote the fair treatment of customers and adherence to regulatory requirements.
Oversee the administration of the Corporate Policies and Procedures database, maintain Compliance departmental policies and procedures and manage the records retention process for all official compliance, legal and regulatory documents/records.
Identify opportunities to leverage AI-enabled tools and automation to improve efficiency, accuracy, and effectiveness within Compliance processes, including monitoring, testing, reporting, and document management.
Support several regulatory compliance programs including AML/ATF, CASL, Privacy, Operational Risk & Resilience, Fair Treatment of Customers, and Third-Party Risk Management.