Compliance Manager - Hatch Bank

Firstrust Bank•San Marcos, CA

10d•$85,000 - $125,000•Hybrid

About The Position

The Compliance Manager reports to the Director of Compliance and executes day-to-day compliance functions supporting the Bank’s Compliance Management System (CMS). This role is responsible for consumer and lending compliance oversight across Hatch Bank’s fintech partnerships and internal business lines, including regulatory monitoring, compliance testing, complaint oversight, vendor management, issue tracking, and audit and exam support. The Compliance Manager works collaboratively with internal and external stakeholders and applies strong technical acumen to promote compliance with applicable consumer protection and lending laws, regulations, and standards while implementing and automating scalable solutions. Hatch Bank is seeking an experienced Compliance Manager to strengthen the scalability, resiliency, and effectiveness of our Compliance Management System as fintech partner oversight demands continue to grow. The ideal candidate is well versed in consumer compliance, lending compliance, CMS management, complaints, and vendor management, with the technical acumen to modernize and automate compliance processes. Reporting to the Director of Compliance, this role provides management-level ownership for assigned partners with the following responsibilities:

Requirements

Bachelor’s degree in Business, Law, Finance, or related field
Minimum of 8 years of experience in financial services compliance, with emphasis on consumer and lending compliance and fintech/third-party oversight (BaaS experience)
Strong understanding of applicable consumer protection and lending laws and regulations, including FDIC, CFPB, Fair Lending, UDAAP, Reg B, Reg Z, FCRA, and GLBA
Strong understanding of compliance management, including issue management, monitoring, testing, complaints, and governance reporting
Technical acumen, with demonstrated experience identifying, implementing, or improving CMS workflows, automation, reporting tools, or governance platforms (e.g., Themis, Salesforce, or similar)
Proven experience managing regulatory reporting and vendor/partner due diligence
Ability to manage through influence and drive accountability without direct authority
Excellent leadership, communication, and organizational skills
Ability to manage competing priorities in a fast-paced, regulated environment

Nice To Haves

Compliance certification strongly preferred (CRCM, CAMS, or similar)

Responsibilities

Oversee consumer and lending compliance across the Bank’s fintech partnerships and internal business lines, ensuring adherence to applicable laws including ECOA/Reg B, TILA/Reg Z, UDAAP, FCRA, FDCPA, EFTA, ESIGN, CAN-SPAM, and GLBA/Privacy
Conduct, document, and report on compliance testing and transaction reviews (“Lending Reviews”), uploading results into Themis or an equivalent system and tracking finding remediation through closure
Lead consumer compliance risk assessments for the Bank and its Third-Party Relationships (TPRs), including Fair Lending, UDAAP, and Enterprise Compliance Management
Monitor and assess emerging risks and regulatory developments, providing timely reporting to stakeholders
Support, enhance, and maintain the Bank’s CMS, including issue management, monitoring, testing, complaints, and governance reporting
Provide management-level oversight for assigned fintech partners, handling day-to-day oversight, follow-up, and escalation support closer to the source while preserving Director-level oversight
Partner with compliance leadership, technology, operations, and fintech partner stakeholders to identify and improve CMS processes through automation, workflow tools, and enhanced reporting
Support the implementation and refinement of technology-enabled CMS solutions that strengthen scalability and effectiveness
Manage regulatory complaint resolution and response for the FDIC, DFPI, CFPB, and other relevant agencies
Oversee complaint procedures and reporting for fintech partners and escalate high-risk complaints appropriately
Analyze complaint trends and partner-level complaint percentages relative to total volume to identify escalated concerns and benchmark against risk appetite
Review and approve Bank and TPR vendor due diligence in alignment with regulatory expectations
Conduct comprehensive onboarding and ongoing oversight of TPRs, including initial due diligence, product and marketing program review, and CMS and BSA compliance
Support product launch readiness, UAT, and regulatory alignment for new fintech partnerships
Conduct regular compliance touchpoints with each assigned fintech partner
Review and approve consumer-facing collateral, including marketing content, disclosures, application flows, adverse action notices, and pre-qualification/pre-approval offers
Ensure accuracy and regulatory alignment in the use of reason codes and disclosures
Approve policies and procedures related to consumer harm mitigation for both the Bank and TPRs
Serve as primary liaison for internal and external audits and regulatory exams in relevant areas
Coordinate document requests, interviews, and response drafting
Assist with Board reporting of Key Risk and Key Performance Indicators
Develop and deliver compliance training programs for the Bank and fintech partners as needed
Implement Risk and Compliance initiatives
Conduct research on developing regulations or enforcement actions
Performs other tasks that may be assigned from time to time