Compliance & Education Team Manager

Trellis Supportive Care • Winston-Salem, NC

2d

About The Position

Lead with Purpose. Educate with Compassion. Drive Excellence in Hospice Care. At Trellis Supportive Care, we believe every patient and family deserves compassionate, high-quality end-of-life care. We are seeking a dynamic and experienced Compliance & Education Team Manager to lead critical compliance operations, support clinical excellence, and help shape the future of hospice care through education, collaboration, and innovation. This is an exciting opportunity for a healthcare professional who is passionate about regulatory excellence, staff development, and creating meaningful impact within an interdisciplinary healthcare environment.

Requirements

• Bachelor’s degree in Health Management, Healthcare Administration, or related healthcare field — or equivalent experience and training
• Prior healthcare management experience required
• Minimum of two (2) years of supervisory experience strongly preferred
• Understanding of hospice philosophy and care for terminally ill patients
• Strong knowledge of healthcare regulations and compliance standards
• Experience with adult learning principles and clinical education delivery
• Excellent leadership, communication, critical thinking, and organizational skills
• Proficiency with electronic medical records systems and Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
• Ability to present training effectively to both groups and individuals

Nice To Haves

• You thrive in collaborative, interdisciplinary environments
• You are detail-oriented, proactive, and solutions-focused
• You lead with a balance compassion with accountability
• You adapt quickly to changing regulations and operational priorities
• You are passionate about developing others and improving patient care quality

Responsibilities

• Lead compliance, regulatory readiness, and clinical education functions across the agency
• Lead and supervise the team with excellence, integrity and enthusiasm
• Support survey readiness initiatives and serve as backup Survey Liaison during active surveys
• Collaborate with other members of leadership to maintain compliant, effective policies and procedures
• Foster a culture of accountability, engagement, collaboration, and continuous learning
• Manage departmental priorities, communication, and operational performance
• Oversee health information and medical records processes to ensure HIPAA compliance and regulatory adherence
• Ensure accurate and timely release of information and documentation management
• Partner with billing teams to support compliant hospice claim submissions
• Monitor evolving regulations and implement operational changes proactively
• Support internal and external audit preparation and response efforts
• Lead the team in development and implementation of a comprehensive clinical education program
• Use data-driven insights to identify educational needs and improve staff performance
• Review and update policies annually to align with best practices and regulatory standards
• Work closely with leadership and Quality teams to ensure consistent regulatory messaging and education
• Implement training related to policy changes, plans of correction, and new initiatives
• Promote Trellis Supportive Care’s mission, values, and commitment to compassionate service

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager