Site Manager - Company Fleet Car Provided

SpectrumAM•Katy, TX

1d•Hybrid

About The Position

The Compliance Driver is responsible for driving to the communities we manage on a regular basis and making notations of non-compliant homeowners. This position directly inspects homes for compliance by driving through neighborhoods Spectrum serves. These drives are completed in a company vehicle, but you may occasionally be asked to use your own vehicle to complete drives due to scheduling issues. In this role, you may need to de-escalate and resolve conflicts with difficult or upset homeowners. This role offers a career path to many other positions at Spectrum AM through a combination of learning acquired in the position, training programs, and commitment.

Requirements

Valid driver's license
Auto insurance
Reliable vehicle
Good driving record
Computer literate and familiar with Microsoft Word and Excel
Understand how to enter data into databases
Automobile insurance policy coverage
Proven skill in conflict resolution and customer service
Organization and time management
Problem solving and analysis
Clear and professional communication, both written and verbal
Attention to detail
Able to understand and carry out oral and written requests
Able to multitask and learn in a fast-paced environment
Customer-service minded with the ability to work as part of a team and maintain a calm demeanor during customer interactions and peak times

Nice To Haves

Experience in the homeowner's association industry
Initiative
Ability to work independently

Responsibilities

Driving to communities to make notations of non-compliant homeowners.
Inspecting homes for compliance by driving through neighborhoods.
De-escalating and resolving conflicts with difficult or upset homeowners.
Improving service by recommending improved processes and identifying new product and service applications.
Working with homeowners regarding various issues involving compliance, improvement requests, and resolution of those issues and requests.
Responding to customer inquiries by understanding the inquiry, reviewing previous similar inquiries and responses, researching other information, assembling the information, forwarding the information to the customer, and verifying that the customer understands.
Administrative responsibilities (high volume).
Continually increasing job knowledge by participating in educational opportunities, and reading and understanding governing documents of each homeowner’s association.
Walking some areas of the property if required.

Benefits

Inhouse education, including continued personal development
Support structure for learning and success including mentors, subject specific experts, training department, and managers
Freedom to work autonomously
Hourly pay: $17.00
Hybrid Empowerment Plan
Recognized as Best Places to Work 18 years in a row!
Fastest Growing Company - Fast Track 50 in 2020.
San Antonio-based homeowners’ association management company.
Privately-owned with over 20 years in business and never had to lay anyone off.
Work / Life balance.
5 weeks of PTO
40 paid hours per year for community service activities.
Internal Learning and Development Management System.
Medical, Dental, Vision, STD/LTD, Life/AD&D
401k program
Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
Well-structured career track plan with a 6-month review for compensation increase based on performance
Company vehicle available for your drives.
Mileage reimbursement for the use of your own vehicle.