HOA Site Manager - Company Fleet Car Provided

SpectrumAM•San Antonio, TX

2d•Hybrid

About The Position

The Compliance Driver is responsible for driving to the communities managed by Spectrum AM on a regular basis to make notations of non-compliant homeowners. This role involves inspecting homes for compliance by driving through neighborhoods. The position requires spending approximately 90% of the workday driving. While a company vehicle is provided, there may be occasional requests to use a personal vehicle, for which mileage reimbursement is provided. The role also involves interacting with homeowners, potentially de-escalating and resolving conflicts, with training provided for these situations. The Compliance Driver role is seen as an excellent way to learn about the industry and offers a career path to other positions within Spectrum AM.

Requirements

Valid driver's license
Auto insurance
Safe driving record
Computer literate
Familiar with Microsoft Word and Excel
Ability to enter data into databases and iPads
Proven skill in conflict resolution and customer service
Organization and time management skills
Problem-solving and analysis skills
Clear and professional communication, both written and verbal
Attention to detail
Ability to understand and carry out oral and written requests
Ability to multitask and learn in a fast-paced environment
Customer-service minded with the ability to work as part of a team
Ability to maintain a calm demeanor during customer interactions and peak times
Initiative
Ability to work independently

Nice To Haves

Experience in the homeowner's association industry

Responsibilities

Driving to managed communities regularly to note non-compliant homeowners.
Inspecting homes for compliance by driving through neighborhoods.
De-escalating and resolving conflicts with difficult or upset homeowners.
Improving service by recommending improved processes and identifying new product and service applications.
Working with homeowners regarding various issues involving compliance and resolution.
Responding to customer inquiries by understanding the inquiry, reviewing previous responses, researching information, assembling it, forwarding it to the customer, and verifying understanding.
Continually increasing job knowledge by participating in educational opportunities and reading governing documents of homeowner associations.
Walking some areas of properties as required.
Driving personal vehicle during times the company vehicle is unavailable for repairs or maintenance, with mileage reimbursement.

Benefits

Company Fleet Car Provided
In-house education, including continued personal development
Support structure for learning and success (mentors, subject-specific experts, training department, managers)
Freedom to work autonomously
Training on how to effectively deal with difficult homeowner situations
Mileage reimbursement for use of personal vehicle when required
5 weeks of PTO
Forty paid hours per year for community service activities
11 Annual Paid Holidays
Internal Learning and Development Management System
Medical insurance
Dental insurance
Vision insurance
Short-term disability (STD)
Long-term disability (LTD)
Life insurance
Accidental Death & Dismemberment (AD&D) insurance
401k program
Free in-house medical clinic (San Antonio office – virtual appointments for other offices)
Well-structured career track plan with a 6-month review