Compliance Business Oversight Manager - Consumer Banking

TD Bank•Charlotte, NC

7d•Onsite

About The Position

The Compliance Business Oversight Manager – Consumer Banking will provide compliance oversight, advisory support and effective challenge, and manage compliance risk for the Contact Centers. This position will also manage the engagement model for other areas of Compliance with business lines supported by the Contact Centers. This role will primarily focus on compliance matters impacting Consumer Banking, verifying business practices align with applicable federal and state regulatory requirements. The position requires strong regulatory knowledge, issue, control and change management expertise, writing skills, and the ability to partner with business leaders to identify risks, remediate gaps, and strengthen compliance controls. Job Description Summary The Compliance Business Oversight Manager provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs in line with the Bank's risk philosophy and strategic direction.

Requirements

Undergraduate degree or equivalent work experience
7+ years of experience
Strong subject matter expertise and knowledge of consumer banking regulations including as those requirements affect the work of employees working in call centers.
Experience in compliance monitoring, testing, and control mapping.
Hands-on experience in issue management and regulatory change management.
Strong written and verbal communication skills with the ability to consult, influence, and provide constructive challenge to the business lines.
Strong presentation skills and ability to present to executives.
Relationship-building skills with the ability to work across multiple business lines.
Proactive, results-oriented, and adaptable “go-getter” mindset.

Nice To Haves

CRCM preferred
It is a plus if the candidate has experience with Artificial Intelligence initiative implementations in a consumer banking setting (i.e., GenAI, Agentic AI) and providing review and challenge on the inherent regulatory risks (including AI state law), required mitigations, and conditions to launch.

Responsibilities

Serve as primary compliance support for assigned business lines, providing oversight and independent challenge on business activities and initiatives with regulatory impact.
Maintain an engagement model to support other impacted areas of Compliance, including roles and responsibilities.
Serve as the regulatory compliance subject matter expert for in scope laws, rules and regulations applicable to the business and provide related advice and challenge as required.
Monitor business line activity via Issues management, monitoring, and testing activity.
Participate in forums, committees, and regular meetings as required.
Participate in change management efforts for material changes to the business and new business initiatives, performing review and challenge of inherent regulatory risks, mitigations and outlining conditions to launch; as well as presentation to executives for approval.
Manage and track compliance-related issues, ensuring timely resolution and regulatory alignment.
Lead regulatory change management from a Compliance perspective for new and updated state laws, ensuring effective business adoption and compliance.
Monitor regulatory complaints, business reports, and key risk indicators to identify trends, gaps, and potential compliance risks.
Review and validate first-line testing to ensure gaps are addressed and aligned with regulatory expectations.
Support control mapping to ensure regulatory requirements are linked to effective business controls.
Collaborate with cross-functional teams to strengthen the compliance framework and reduce risk exposure.
Works independently and is accountable for managing a specialized Compliance function or area.
Provides comprehensive coverage for a significant business or functional area across all legal entities and jurisdictions where TD operates.
Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centers of expertise.
Provides guidance and support to analysts on matters related to portfolio and specialty.
Typically a subject matter expert for a key functional Compliance area and business Contact for business management, dealing with non-routine information.
Manages/assists with regulatory reviews including inquiries, audits, and exams.
Identifies and leads problem resolution for project/program complex requirements related issues at all levels.
Proactively advises the business of new and changed Compliance regulatory and/or policy changes.
Formulates relevant and meaningful insights from data analysis and leads on the interpretation of complex business issues, generates multifaceted insights and identifies opportunities to address business regulatory requirements and issues.
Contributes to the development and implementation of Compliance programs.
Guides partner through the development, implementation, oversight and management of effective Compliance Programs.
Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of Compliance.
Represents Compliance on internal or external committees relating to designated business activities as required.
Delivers relevant subject matter expertise and Compliance advice to business management.
Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices.
Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis.
Manages high risk initiatives and escalations; leads initiatives/guidance as appropriate.
Actively assists in developing Compliance Team procedures.
Facilitates the periodic Compliance risk and self-assessment activities for designated business using TD's Enterprise Compliance Risk Assessment Framework.
Monitors that assessments (monitoring, risk assessment etc.) are completed and communicated in a continuous and timely fashion.
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate.
May provide review and content in the development of annual awareness training.
Manages the risk assessment process for assigned businesses.
Protects the interests of the organization, our customers and our communities – identifies and manages risks, and promotes the prompt and thorough resolution of escalated non-standard, high risk issues.
Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience.
Actively manages relationships within and across various business lines, corporate and/or control functions and promotes alignment with enterprise and/or regulatory requirements.
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts.
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite.
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and promotes timely communication of issues/points of interest.
Provides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge transfer within the team and business.
Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques.
Participates in personal performance management and development activities, including cross training within own team.
Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships.
Contributes to a fair, positive and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally.