Manage all aspects of the Mortgage Banking’s Quality Assurance (QA) program and coordinate loan file collection for audit or examination. Assemble and provide necessary files and/or documentation for QA reviews by internal & external party(ies). Review and analyze cause of errors. Communicate QA findings, deficiencies, conditions and outcomes to department staff for future preparation, knowledge sharing and compliance with policies, procedures, state & federal rules, etc. Perform internal quality assurance review of files tested by external vendors in accordance with MBD’s Post Closing QA Program and service agreements. Develop and perform internal quality assurance reviews in accordance with company policies and procedures to comply with all related Federal & State Laws, agency and client guidelines and requirements. Document areas of non-compliance with the organizations Policy and Procedures. Prepares reports of findings explaining errors and citing appropriate defects that do not align with internal policies, investor guidelines, compliance or applicable regulations. Maintain records and correspondence related to the work. Participates in review of policies and procedures to provide the department with information for continuous quality improvement. Practices on-the-job quality improvement by leading, facilitating, or recommending improvements. Execute the responsibilities as assigned by the Compliance Control Manager, including special projects and assignments.
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Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees