Regional Operations Officer- Territorial Savings

Bank of Hope•Honolulu, HI

17h•$70,000 - $100,000

About The Position

Demonstrate strong knowledge of the Bank’s policies and procedures related to Deposit Operations, KYC, AML/CFT/OFAC, and Physical Security, ensuring compliance with internal controls and regulatory requirements while maintaining high service standards. Perform first-line validation of operational processes and regulatory compliance controls to ensure adherence to internal policies, procedures, and applicable regulatory requirements. Serve as the regional subject matter expert for branch operations, responding to inquiries regarding operational policies and procedures, interpreting and implementing policies, and identifying solutions to operational challenges impacting the Bank, customers, and employees. Leading strategic working group focused on improving and maintaining satisfactory ratings on Quality Assurance Reports and Internal Audit Reports. Monitor team performance and operational progress, ensuring alignment with established goals and performance targets. Provide targeted training and guidance to branch staff to ensure understanding and compliance with the Bank’s policies and operational procedures. Collaborate with team members to address current operational issues, share ideas, and propose implementing solutions that improve processes and service delivery. Partner with peers to plan, schedule and implement operational changes, including new or revised procedures, equipment implementations, and system enhancements. Evaluate the feasibility of current and proposed policies and recommend necessary improvements. Review fraud claims, suspicious transactions and QARs and maintain active communication with CIU Dept when necessary. Maintain strong awareness of regulatory compliance requirements, including BSA, fraud prevention, loss mitigation, ensuring adherence to the Bank’s policies and regulatory standards. Perform cross-functional responsibilities as assigned and provide on-the-job training to others as needed. Support general administrative responsibilities and other related duties as required.

Requirements

Possess a working knowledge of AML, KYC, EDD procedures.
New Account opening experience and required documents per type of business entity.
Possess strong understanding of account transactions - cash, check, wire, ACH, etc.
Have strong interpersonal skills and written and verbal communication skills, including the ability to coach branch staff to attain higher levels of operational integrity, sales support and customer service excellence.
Have strong attention to detail and effective time management skills.
Have strong analytical thinking and critical reasoning skills.
Self-motivated, self-educated, goal-oriented attitude & good team-worker
Have ability to work independently.
Proactive, adaptable, open-minded & friendly.

Responsibilities

Demonstrate strong knowledge of the Bank’s policies and procedures related to Deposit Operations, KYC, AML/CFT/OFAC, and Physical Security, ensuring compliance with internal controls and regulatory requirements while maintaining high service standards.
Perform first-line validation of operational processes and regulatory compliance controls to ensure adherence to internal policies, procedures, and applicable regulatory requirements.
Serve as the regional subject matter expert for branch operations, responding to inquiries regarding operational policies and procedures, interpreting and implementing policies, and identifying solutions to operational challenges impacting the Bank, customers, and employees.
Leading strategic working group focused on improving and maintaining satisfactory ratings on Quality Assurance Reports and Internal Audit Reports.
Monitor team performance and operational progress, ensuring alignment with established goals and performance targets.
Provide targeted training and guidance to branch staff to ensure understanding and compliance with the Bank’s policies and operational procedures.
Collaborate with team members to address current operational issues, share ideas, and propose implementing solutions that improve processes and service delivery.
Partner with peers to plan, schedule and implement operational changes, including new or revised procedures, equipment implementations, and system enhancements. Evaluate the feasibility of current and proposed policies and recommend necessary improvements.
Review fraud claims, suspicious transactions and QARs and maintain active communication with CIU Dept when necessary.
Maintain strong awareness of regulatory compliance requirements, including BSA, fraud prevention, loss mitigation, ensuring adherence to the Bank’s policies and regulatory standards.
Perform cross-functional responsibilities as assigned and provide on-the-job training to others as needed.
Support general administrative responsibilities and other related duties as required.