Regional Manager- Territorial Savings

Bank of Hope•Honolulu, HI

2d•$110,000 - $150,000

About The Position

Leadership & Strategy: Provide strategic direction and leadership for the region, ensuring alignment with the bank’s goals and objectives. Develop and implement strategies to achieve sales, service, and operational goals for the region. Foster a culture of collaboration, accountability, and continuous improvement across all branches. Serve as a senior representative of the bank within the region, promoting its values and mission. Sales & Business Development: Develop strategies to drive growth in deposits, loans, and customer relationships within the region. Monitor market trends and identify business opportunities to strengthen the bank’s competitive position. Collaborate with branch leaders to ensure the effective promotion of products and services tailored to customer needs. Support branch teams in achieving sales goals and delivering exceptional customer experiences. Operational Excellence: Ensure all branches in the region maintain compliance with bank policies, procedures, and regulatory requirements. Monitor branch performance and provide guidance to improve efficiency, mitigate risks, and ensure operational excellence. Identify and address operational challenges, implementing solutions to improve processes and outcomes. Conduct regular reviews and audits to ensure adherence to compliance and risk management standards. Talent Development: Mentor and coach branch leadership to enhance their skills and performance, fostering a high-performing team. Partner with branch leaders to assess and address staffing needs, ensuring the recruitment and retention of top talent. Facilitate training and development programs to promote professional growth and engagement. Provide regular feedback and performance evaluations to encourage continuous improvement. Customer Experience: Promote a culture of exceptional customer service across the region, ensuring branches deliver consistent, high-quality experiences. Collaborate with branch leaders to identify opportunities to enhance the overall customer experience and implement solutions. Ensure escalated customer concerns are addressed promptly and effectively, fostering customer loyalty and trust. Community Engagement: Represent the bank in the local community, building relationships and fostering partnerships to strengthen the bank’s presence. Encourage branch involvement in community events and initiatives that align with the bank’s mission and values.

Requirements

Bachelor’s degree in accounting, business administration, or related field or equivalent experience.
Minimum ten years of experience in banking and five years of experience in a management position.
Strong leadership, organizational, and strategic planning skills.
Proven ability to drive results across a diverse region and achieve business objectives.
Comprehensive knowledge of banking operations, sales, and regulatory compliance.
Excellent communication and interpersonal skills, with the ability to coach and mentor staff effectively.
Proficiency with banking systems, digital platforms, and standard office software applications.

Responsibilities

Provide strategic direction and leadership for the region
Develop and implement strategies to achieve sales, service, and operational goals for the region
Foster a culture of collaboration, accountability, and continuous improvement across all branches
Serve as a senior representative of the bank within the region, promoting its values and mission
Develop strategies to drive growth in deposits, loans, and customer relationships within the region
Monitor market trends and identify business opportunities to strengthen the bank’s competitive position
Collaborate with branch leaders to ensure the effective promotion of products and services tailored to customer needs
Support branch teams in achieving sales goals and delivering exceptional customer experiences
Ensure all branches in the region maintain compliance with bank policies, procedures, and regulatory requirements
Monitor branch performance and provide guidance to improve efficiency, mitigate risks, and ensure operational excellence
Identify and address operational challenges, implementing solutions to improve processes and outcomes
Conduct regular reviews and audits to ensure adherence to compliance and risk management standards
Mentor and coach branch leadership to enhance their skills and performance, fostering a high-performing team
Partner with branch leaders to assess and address staffing needs, ensuring the recruitment and retention of top talent
Facilitate training and development programs to promote professional growth and engagement
Provide regular feedback and performance evaluations to encourage continuous improvement
Promote a culture of exceptional customer service across the region, ensuring branches deliver consistent, high-quality experiences
Collaborate with branch leaders to identify opportunities to enhance the overall customer experience and implement solutions
Ensure escalated customer concerns are addressed promptly and effectively, fostering customer loyalty and trust
Represent the bank in the local community, building relationships and fostering partnerships to strengthen the bank’s presence
Encourage branch involvement in community events and initiatives that align with the bank’s mission and values