Compliance and Quality Control Manager (ICE Transport)

MVM, Inc.•San Antonio, TX

About The Position

As the Compliance and Quality Manager, you are responsible for ensuring that all aspects of MVM’s transportation operations are compliant with policies and procedures specified by the Department of Homeland Security (DHS), as well as applicable federal, state, and local laws and regulations and MVM’s own high standards for ensuring the safety and care of families and unaccompanied children during escort. This includes collaborating with Operational leadership to ensure all quality control plans are executed in compliance with contract requirements.

Requirements

Possess a bachelor’s degree from an accredited university (or an associate degree with two or more years of extra relevant experience may be substituted for a bachelor’s degree, or more than four years of related experience may be substituted for a degree).
Have at least two years of documented experience in a field related to security, law, social work, detention, corrections, or similar occupational area.
Demonstrate management and supervisory experience applicable to the goals and objectives of this requirement and appropriate for a similar program environment.
Two (2) years of experience in either compliance, quality assurance, or another field related to the implementation and monitoring of programmatic compliance to licensing, accreditation, and/or policies.
Knowledge of the Trafficking Victims Protection Reauthorization Act (TVPRA), Flores Settlement Agreement, and other laws and regulations applicable to unaccompanied children and family units.
Available to work a flexible schedule, including nights and weekends.
Must be able to travel for extended periods of time (up to 50%).
Have strong organizational and interpersonal skills.
Must possess excellent written and verbal communication skills.
Be able to manage multiple priorities simultaneously and follow through successfully.
Ability to obtain/maintain a Security Clearance.
Favorable credit check for all cleared positions.
Successfully pass a background investigation, drug screen.
May be required to pass or present specific requirements depending on the program (i.e., DOT exam, vaccinations, CPR, flu shot).
US Citizenship

Nice To Haves

Proficiency with the spoken Spanish language

Responsibilities

Ensure ongoing program-wide compliance with government policies, procedures, and guidance; applicable laws and regulations; and MVM policies and procedures.
Lead the implementation and management of the Quality Control program.
Participate in the recurring review/updating of all programmatic policies, procedures and training materials to incorporate best practices and validate ongoing compliance.
Support drafting and development of new policies and procedures.
Conduct operational inspections of operational program activities, offices, vehicles, equipment, etc.
Perform quality assurance audits of local internal inspections programs.
Conduct regularly scheduled and unannounced internal audits of system data and contract records.
Analyze inspection data to identify patterns or trends.
Perform root cause analyses of performance or compliance issues as needed.
Determine appropriate corrective actions in coordination with managers.
Track completion and assess effectiveness of all corrective actions.
Collaborate with Mission Support Departments to conduct regularly scheduled and unannounced internal audits to ensure program compliance.
Ensure contractual compliance with all reporting requirements for all areas of MVM.
Immediately inform MVM Management and program stakeholders of any potential issues or noncompliance.
Make thoughtful recommendations to improve compliance and the overall service and care provided by MVM.
Liaise with DHS inspection teams as needed.
Maintain comprehensive, well-organized records of all compliance activities.