Compliance Advisor

City of New York•New York, NY

1d•Hybrid

About The Position

The New York City Department of Small Business Services (SBS) is seeking a Compliance Advisor to join the NYC BEST (Business Express Service Team). This team educates and advocates for entrepreneurs launching and operating storefront businesses across the five boroughs. Compliance Advisors will work directly with new and existing businesses to help them understand and comply with City, State, and Federal rules and regulations, thereby avoiding fines and violations. The role involves conducting onsite consultations to assess business spaces, explain the regulatory inspection process, recommend actions for compliance, and outline the adjudication process for violations. Compliance Advisors will become experts in the regulatory requirements of various City and State agencies, including but not limited to: the NYC Department of Health and Mental Hygiene (DOHMH), Department of Buildings (DOB), Fire Department (FDNY), Department of Environmental Protection (DEP), Department of Sanitation (DSNY), Department of Consumer & Worker Protection (DCWP), and New York State Agriculture and Markets (Ags and Market) and State Liquor Authority (SLA).

Requirements

A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to '1' or '2' above.
At least one year of experience as described in '1' above.

Nice To Haves

Expertise in the regulatory requirements of multiple City or State agencies, including but not limited to: the NYC Department of Health and Mental Hygiene (DOHMH), Department of Buildings (DOB), Fire Department (FDNY), Department of Environmental Protection (DEP), Department of Sanitation (DSNY), Department of Consumer & Worker Protection (DCWP), and New York State Agriculture and Markets (Ags and Market) and State Liquor Authority (SLA).

Responsibilities

Conduct onsite walkthroughs with small businesses, providing one-on-one guidance on compliance with City, State, and Federal laws, rules, and regulations.
Describe the regulatory inspection process and what business owners should expect during an inspection.
Explain possible actions business owners could take to eliminate conditions contributing to noncompliance.
Outline the adjudication process for violations received, including general timeframes and the appropriate tribunal court for hearings.
Refer business owners to additional resources or information as needed.
Document key findings from consultations and follow up with business owners for clarification or support.
Conduct research into City, and relevant NYS, codes, permits, and requirements.
Conduct research into rules and regulations of agency processes, as assigned.
Support deepening NYC BEST’s impact to storefront small business by proposing areas for improvement and development.
Support internal trainings or knowledge-sharing sessions related to regulatory changes or agency processes.
Ensure Key Performance Indicators (KPIs) & program goals are met, and that data is correctly entered in SBS Customer Relationship Management (CRM) software.
Maintain accurate and specific status reports in the designated software or data analysis tools.
Utilize tracking systems to monitor service delivery and client pipeline.
Track performance metrics such as project milestones, business openings, and operational efficiencies.
Report KPIs on a regular basis for Executive-level staff through Dashboards, reports and presentations.
Proactively identify and engage entrepreneurs at early stages of business development to provide regulatory guidance before licensing and permitting applications are submitted.
Present agency services and relevant City services on the phone, over email, during one-on-one meetings, and at outreach events.
Support pipeline development by identifying potential clients through outreach events, community partnerships, and referrals.
Support collaboration with all City agencies and their respective personnel to identify solutions for NYC’s business community.
Assist other initiatives and programs in the agency toward shared goals as required.
Assist the senior leadership team with pipeline building projects, activities, and relationship management with key private and public partners.
Lead given projects and travel to meetings or events within the five boroughs and be available for evening and weekend events.
Participate in community events and forums to represent NYC BEST and increase awareness of City services for entrepreneurs.