Compliance Administrator

Eastern Bank

About The Position

Cambridge Trust - A Division of Eastern Bank is hiring a - Compliance Administrator. The Private Banking Compliance Specialist supports the buildout and ongoing execution of Private Banking’s first-line compliance framework. The role exists to help ensure Private Banking can support growth, new initiatives, specialized client needs, and day-to-day business activity. This position serves as Private Banking’s designated Compliance Administrator under the Bank’s Compliance Program and acts as a primary first-line compliance resource for the division. Key responsibilities include compliance support for business initiatives, procedure development, compliance program administration, regulatory question coordination, self-testing, training follow-up, regulatory change support, SOX and business continuity coordination, audit and examination support, issue tracking, and corrective action follow-up. The role partners with Private Banking leadership and internal stakeholders, including Compliance, Legal, Risk, Internal Audit, Product, Marketing, and other key stakeholders to coordinate compliance deliverables, document decisions, escalate issues, and support timely completion of required actions. Serves as Private Banking’s designated Compliance Administrator and support execution of the division’s assigned responsibilities under the Bank’s Compliance Program. This includes leading Compliance focused projects, coordinating Compliance Program deliverables, annual reviews, regulatory risk rating reassessments, attending Compliance Administrator meetings, training completion tracking, and communication of relevant compliance updates. This work helps ensure Private Banking meets first-line compliance expectations, maintains a repeatable compliance operating structure while enabling stable and consistent growth of deposits and client base. Act as a primary first-line compliance resource for Private Banking personnel by researching, triaging, documenting, and coordinating responses to compliance-related questions. Areas of support may include account opening, AML/CFT, complex entities, client authority, disclosures, Private Banking specific procedures, relationship based servicing, and specialized client scenarios. This work supports growth and client experience by helping the business resolve compliance questions timely, consistently, and with appropriate escalation to Compliance, Legal, Risk, or other subject matter experts when needed. Lead the compliance workstream for Private Banking initiatives, new or revised products and services, vendor-related matters, client-facing materials, procedures, and process changes. This includes identifying compliance considerations, gathering stakeholder input, documenting decisions, tracking open items, and supporting implementation of new or revised regulatory requirements. This work helps ensure business initiatives and regulatory changes are implemented in a controlled, compliant, and well documented manner. Conduct or coordinate compliance self-testing based on the division’s compliance risk assessment, applicable regulatory risk ratings, and Compliance Program requirements. This includes maintaining workpapers, test results, supporting documentation, findings, corrective actions, and required system entries, including Archer where applicable. This works helps identify compliance gaps, support root cause analysis, and track corrective actions through completion. Serve as the Private Banking coordinator for assigned SOX, business continuity, and control related activities. This includes supporting control documentation, evidence gathering, control owner follow-up, business continuity plan maintenance, business impact analysis updates, testing or exercise coordination, issue tracking, and documentation retention. This work helps ensure assigned control and continuity responsibilities are completed timely, accurately, and with appropriate supporting evidence. Create, review, and maintain Private Banking policies, procedures, job aids, control documentation, and other compliance related materials in partnership with Private Banking leadership, process owners, and subject matter experts. This includes documenting processes, clarifying roles and responsibilities, identifying control expectations, and communicating compliance updates or procedural changes. This work helps ensure Private Banking procedures are current, practical, and aligned with applicable compliance and control expectations. Coordinate Private Banking responses to audit, examination, compliance, SOX, BCM, and risk related document requests and other review activities as applicable. This includes organizing evidence, supporting management response documentation, tracking remediation plans, following up with responsible parties, and preparing status updates for Private Banking leadership. This work helps ensure review requests, findings, and corrective actions are addressed timely and with appropriate documentation.

Requirements

High school diploma or equivalent required.
Minimum of 3 years of relevant banking, compliance, risk, audit, operations, controls, or financial services experience.
Experience coordinating deliverables, maintaining documentation, tracking open items, following up with stakeholders, and escalating issues in a business, compliance, risk, operations, or control environment.
Experience supporting policies, procedures, testing documentation, issue tracking, audit or examination requests, regulatory change activities, or corrective action follow-up.
Working in a fast-paced environment with experience in managing multiple tasks simultaneously and prioritizing work efforts.
Working knowledge of banking operations, compliance requirements, operational controls, risk management practices, and documentation standards.
Strong organizational skills with the ability to manage multiple deliverables, deadlines, action items, records, and stakeholder follow-ups.
Strong written communication skills, including the ability to draft, review, and maintain procedures, testing records, issue documentation, management responses, and correction action updates.
Ability to research compliance related questions, gather relevant information, identify potential issues, document outcomes, and escalate matters appropriately.
Ability to work effectively with Private Banking leadership and internal partners, including Compliance, Legal, Risk, Internal Audit, Product, Marketing, and other key stakeholders.
Ability to work in a fast-paced environment, prioritize competing responsibilities, and support timely completion of compliance, control, and documentation related deliverables.
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

Bachelor’s degree with major course work in business administration, finance, accounting, risk management, compliance, law, operations, or a related field preferred.
Experience in first-line compliance, compliance program administration, compliance self-testing, SOX coordination, BCM administration, regulatory change coordination, audit support, or policy and procedure development preferred.
Private Banking experience preferred.
Experience with Archer and Salesforce preferred.

Responsibilities

Serves as Private Banking’s designated Compliance Administrator and support execution of the division’s assigned responsibilities under the Bank’s Compliance Program.
Leads Compliance focused projects, coordinating Compliance Program deliverables, annual reviews, regulatory risk rating reassessments, attending Compliance Administrator meetings, training completion tracking, and communication of relevant compliance updates.
Acts as a primary first-line compliance resource for Private Banking personnel by researching, triaging, documenting, and coordinating responses to compliance-related questions.
Leads the compliance workstream for Private Banking initiatives, new or revised products and services, vendor-related matters, client-facing materials, procedures, and process changes.
Conducts or coordinates compliance self-testing based on the division’s compliance risk assessment, applicable regulatory risk ratings, and Compliance Program requirements.
Serves as the Private Banking coordinator for assigned SOX, business continuity, and control related activities.
Creates, reviews, and maintains Private Banking policies, procedures, job aids, control documentation, and other compliance related materials in partnership with Private Banking leadership, process owners, and subject matter experts.
Coordinates Private Banking responses to audit, examination, compliance, SOX, BCM, and risk related document requests and other review activities as applicable.