Temp Compliance Administrative Assistant (3 Month Duration)

Excelsia Injury Care•Middle River, MD

About The Position

Excelsia Injury Care is hiring a temporary Compliance Administrative Assistant for a three-month duration. The role supports compliance and office operations while following HIPAA regulations. The assistant handles calls and correspondence related to patient non-compliance, reviews appointment conversion and employee submissions, and completes routine administrative tasks. The position requires communicating effectively by phone and email and working both independently and as part of a team. The role involves physical activities including sitting, standing, walking, reaching above shoulder length, bending at the waist, kneeling, climbing stairs and ladders, working with arms extended at shoulder length, and lifting up to 20 pounds.

Requirements

High school diploma or GED equivalent.
Knowledge of computer applications, including Windows, Google Suite, and Microsoft Office.
Understanding of different insurance eligibilities.
Excellent verbal and written communication skills.
Phone and computer proficiency.
Multi-tasking skills.
Strong problem-solving and organizational skills.
Attention to detail.
Typing speed of 50+ WPM.

Nice To Haves

Knowledge of workers’ compensation, motor vehicle accidents, and personal injury cases.
Bilingual Spanish/English.

Responsibilities

Follow HIPAA regulations.
Answer phone calls courteously, collect and document detailed information, and route calls according to office protocols.
Audit weekly appointments to ensure conversion.
Review employees’ submissions to the Non-Compliance Spreadsheet and collaborate with Leadership when protocols are not being followed.
Correspond with patients, patient representatives, and attorneys regarding non-compliance, such as missed initial or diagnostic appointments.
Provide basic office administrative support, including handling emails, updating spreadsheets, and e-faxing.
Communicate efficiently by phone and email.
Work as part of a team and independently.

Benefits

Medical, dental, and vision plans through CareFirst, with PPO and HSA options available the first of the month after hire.
Paid time off accrued starting on the first day of work.
Eight company-recognized paid holidays plus a floating holiday.
Five days of sick leave each calendar year.
Employee Assistance Program.
Earned Wage Access.
Employee Assistance Fund.
Shopping and travel discounts through WorkingAdvantage.
401(k) retirement plan with employer match.
Paid training opportunities.
Education Assistance Program.
Employee Referral Bonus Program.
Competitive salary.
Stable work environment.