Complex Sales Manager

Westmont Group•Denver, CO

20h•$62,000 - $68,000•Onsite

About The Position

Embassy Suites Denver is seeking an experienced and dynamic Complex Sales Manager to represent two hotels in the Denver market. This role requires a proven track record of driving revenue and meeting financial goals, with specific knowledge of business travel sales and group sales. The Complex Sales Manager will serve as the primary on-property sales contact for customers, proactively soliciting and managing complex accounts, markets, and events with high revenue potential. This position involves upselling opportunities to maximize revenue for both hotels and supporting the Director of Sales in their absence. The role demands a proactive approach to sales, focusing on identifying and soliciting new business, managing customer budgets, and accurately forecasting group sleeping rooms and revenue. The Complex Sales Manager will also be responsible for building and strengthening customer relationships, conducting site inspections, creating sales contracts, and understanding the financial impact of their role on the overall hotel objectives. A key aspect of the role is maintaining a comprehensive understanding of both hotel properties, their amenities, operations, market positioning, and selling strategies. Additionally, the position emphasizes guest satisfaction by ensuring high service levels, building long-term customer relationships, and effectively handling guest feedback and complaints. The role also involves leadership, managing work execution, developing talent, and continuous learning.

Requirements

Minimum of 3+ years of progressive sales experience.
Knowledge of full-service hotel operations.
Group rooms and catering experience.
Aggressive negotiating skills and creative selling abilities.
Ability to "knock on doors" to get the business.
Knows how to conduct research on the Internet.
Weekly prospecting and soliciting goals.
Uncovering new customers (local and social).
Effective sales skills to up-sell products and services.
Knowledge of menu planning, food presentation, banquet and event service operations.
Ability to manage guest room and meeting space inventories.
Broad understanding of facility management (sanitation, maintenance, operations).
Strong customer development and relationship management skills.
Knowledge of overall hotel operations as they affect department.
Knowledge of event technology products and services.
Knowledge of contract management and legalities.
Financial management skills, e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling.
Strong communication skills (verbal, listening, writing).
Strong problem-solving skills.
Strong customer and associate relations skills.
Strong presentation and platform skills.
Strong organizational skills.
Strong "closing skills".
Strong 'persuasion' skills.
Ability to use standard software applications and hotel system.
Effective decision making skills.
Effective influence skills.

Nice To Haves

Business Travel Sales knowledge required.
Group sales knowledge required.

Responsibilities

Builds the department top line revenue by adhering to sales strategy guidelines.
Identifies revenue opportunities for the hotels based on the event profile.
Handles more complex business with greater revenue potential and customer expectations.
Meets and exceeds individual revenue goals per hotel.
Effectively manages customer budgets to maximize revenue and meet customer needs.
Accurately forecasts group sleeping rooms and revenue.
Excels at proactive selling, targeting key accounts, markets, or segments.
Proactively identifies, qualifies, and solicits new business.
Responds to incoming inquiries within their market segment within 4 hours.
Participates in Revenue Management Team meetings and supports the Director of Group Sales.
Closes the best opportunities for the hotels based on market conditions and hotel needs.
Understands the overall market, competitors’ strengths and weaknesses, economic trends, and supply and demand.
Builds and strengthens relationships with existing and new customers.
Conducts wow customer site inspections.
Creates sales contracts as required.
Assists in the financial management of the department and understands the impact of the department's role in overall hotel financial goals.
Maintains a comprehensive understanding of both hotel properties, including amenities, operations, market positioning, and selling strategies.
Ensures a high level of customer satisfaction and builds long-term customer relationships.
Coordinates and communicates verbally and in writing with customers regarding event details.
Follows up with customers post-event.
Greets customers during the event phase and hands off to the Sales & Catering Coordinator for execution.
Is available to solve problems and/or suggest alternatives to previous arrangements.
Displays leadership in guest hospitality and ensures consistent, high-level service.
Ensures products and services sold meet or exceed customer expectations.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Effectively responds to and handles guest problems and complaints.
Reviews Guest Service Results with leaders and participates in corrective action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Utilizes Delphi or other hotel system to capture and manage customer information.
Demonstrates commitment to Westmont Hospitality operating principles and philosophies.
Holds self and others accountable for achieving results.
Addresses conflict in a timely manner.
Contributes to team results.
Deals with change effectively.
Makes decisions, including employees/team, and commits to a course of action.
Approaches work with a sense of urgency and purpose.
Allocates time and resources effectively when faced with competing demands.
Overcomes obstacles to accomplish challenging objectives.
Follows through on inquiries, requests, and complaints.
Analyzes candidate’s job-related themes, skills and competencies.
Discusses problems immediately with others.
Actively pursues self-development.
Explains own rationale and thought processes to help employees improve their skills.
Acts independently to improve and increase skills and knowledge.
Demonstrates an awareness of personal strengths and areas for professional improvement.
Shares learning, innovations, and best practices with others.
Is willing to learn from others.
Performs all technical/procedural requirements of the job.