Complex Sales Analyst - Cavalier Resort

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC•Virginia Beach, VA

20h•Onsite

About The Position

Provide support to the Cavalier Resort Complex Sales Team and VP of Sales and Marketing reporting to the Director of Hotel Sales in the responsibility of managing day to day sales workflow for the Complex – Embassy by Hilton, Historic Cavalier Hotel and Marriott Oceanfront. Coordinate inquiries, sales communications, and reports across the complex.

Requirements

Highly proficient in CI/TY and Delphi entering opportunities, checking space availability, procuring for group / client history.
Proficient in FSPMS, MARSHA, Opera and OnQue: checking real time room availability, making Transient reservations, adding reservation notes/requests, hard blocking rooms for VIP’s.
Proficient in Sertifi: sending secure credit card authorization forms for authorized BT account reservations.
Proficient in CTAC & Fast Pay: ensure commissions are checked for accuracy and processed to VP of Sales and Marketing for approval.
Experience with Delphi, CI/TY, Cvent and CVB Partner Pipeline, Lead Catcher.
Certified CI/TY Actualizer role.
Experience with MILeads Admin.
Experience with CTAC commission processor.

Responsibilities

Catch and assign leads from Hilton (Delphi, Meeting Broker), Marriott (CI/TY, MILeads), third party (Cvent, HPN, CVB Partner Pipeline) in a timely manner and inputs into brand sales system when not automated. Ensures a unified sales response.
Check Marriott voicemail and email to ensure proper and timely follow up on all leads.
Provide preliminary information to direct inquiries and capable of conducting walk-in site tours when sales managers are unavailable for all three properties.
Track and maintain the inventory of all collateral and marketing pieces on a monthly basis.
Send site alerts to participating properties to assist operations’ preparations; coordinate with respective operations teams, ensure show rooms are prepared and sales kits ready for the tour.
Arrange and track VIP amenities for groups in house and site tour reservations.
Liaise with Front Office and Accounting to ensure proper billing for VIP’s and Site Visits
Generate purchase orders, and process invoices for all sales and marketing initiatives using Birchstreet for the complex hotels.
Process turnovers for all three properties ensuring complex contracts reach all necessary departments.
Perform administrative duties including faxing, scanning, letters and marketing requests as directed by the VP of Sales and Marketing and DHS.
Provide support to Sales, Catering and conference planning teams to ensure efficiency in the booking/event planning processes.
Assist in on-boarding/training new sales/marketing/catering/convention services associates of the complex.
Assist marketing department with coordination and reservation of hosted media stays at Resort Hotels, arrange amenities and communicate with operations departments.
Coordinate and procure branded sales collateral, logo promotional items, client gifts and giveaways, and manage the inventory of such items on a monthly basis.
Responsible for weekly, bi-weekly, and monthly reports to the DHS and VP of Hotel Sales as directed. To include: Weekly and monthly Group and Catering Pace reports for 3 properties, multi-year; Weekly and monthly Productivity reports for 3 properties; Weekly deposit reports; Weekly FBVR to DHS; Verify and update COG sheet; Submit monthly expense reports.