Complex Reservation and Revenue Manager
About The Position
Manages rooms and function-space inventory for hotels in the market, ensuring inventory is allocated and restricted appropriately to maximize revenue and profits. Builds rates, packages, and hotel sales strategy information in hotel inventory systems and makes pricing and positioning recommendations. Analyzes revenue, profit, and demand associated with rooms and function-space inventory, contributes to forecasts, budgets, and weekly and daily projections, critiques sales strategy effectiveness, and prepares historical and forward-looking analyses of revenue and profit opportunities. The role executes revenue-management projects and strategy, maintains accurate reservation and inventory system information, monitors transient and group inventory, and ensures sales strategies and rate restrictions are communicated and adjusted as market conditions change. It also produces forecasts and revenue analyses, supports property and market leaders with revenue-management expertise, and develops internal stakeholder relationships, acting as a liaison with regional or corporate systems support when needed.
Requirements
- A two-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or a related major, plus 3 years of experience in revenue management, sales and marketing, or a related professional area; or a four-year bachelor's degree in one of these fields plus 1 year of relevant experience.
Responsibilities
- Manage room authorizations, rates, and restrictions.
- Manage function-space authorizations, restrictions, and rental.
- Manage rooms inventory to maximize cluster rooms revenue and transient revenue.
- Release group rooms back into general inventory and ensure clean booking windows for customers.
- Ensure hotel sales strategies are implemented in reservation and inventory systems.
- Prepare sales strategy critiques and monitor transient and group inventory daily to maximize revenue potential.
- Communicate, implement, and modify sales strategies and rate restrictions as market conditions fluctuate.
- Support cluster-selling initiatives by working with reservation centers.
- Use reservation and demand-forecasting systems to determine, implement, and control selling strategies.
- Ensure property diagnostic processes are used to maximize revenue and profits.
- Initiate, implement, and evaluate revenue tests.
- Ensure compliance with and participation in company promotions and eCommerce channels.
- Ensure hotels follow brand strategies to maintain or increase RevPAR and RevPAS.
- Participate in quarterly regional reviews and attend meetings to plan, organize, prioritize, coordinate, and manage activities and solutions.
- Establish long-range objectives and the strategies and actions needed to achieve them.
- Meet performance, budget, and team goals; understand job-relevant issues, products, systems, and processes; and meet the needs of stakeholders.
- Identify opportunities to drive profit, create client value, encourage innovation, and improve existing processes, systems, or products.
- Compile information and analyze and monitor actual sales against projected sales.
- Create long-range room and catering forecasts by segment and update forecasts each period; create weekly forecasts for property operations and staffing.
- Conduct sales strategy analysis and refine strategies to increase market share across properties.
- Maintain accurate reservation system information and analyze period-end and other systems data to identify trends, future need periods, and obstacles to goals.
- Generate transient-segment updates each period; assist with account diagnostics and validate conclusions.
- Provide revenue-analysis expertise to general managers, property leadership teams, and market sales leaders.
- Forecast revenue, profit, demand, and occupancy for rooms and function space, including three-month, six-month, long-range, and budget forecasts.
- Prepare revenue and profit opportunity analyses and manage revenue, profit, and demand data for rooms and function space.
- Develop or use analytical tools and systems to maximize revenue and profit; analyze information and evaluate results to solve problems.
- Use computer systems and software to process information, and produce accurate, timely reports and presentations.
- Develop and manage internal key stakeholder relationships proactively.
- Act as a liaison between properties and regional or corporate systems support when necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
