Complex Procedural Scheduler | Radiation Oncology

Logan Health Medical Center•Kalispell, MT

5d•Onsite

About The Position

This position performs scheduling services and administrative support to enhance the function of the assigned area(s) to provide optimal patient care and ensure a seamless patient experience. Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Requirements

Minimum of one (1) of the following preferred: Post high school education or vocational training in healthcare.
Previous work experience in healthcare or customer service.
Knowledge and understanding of medical terminology.
Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.
Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
Commitment to working in a team environment and maintaining confidentiality as needed.
Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

Nice To Haves

Accurately type 45 wpm highly preferred.

Responsibilities

Accurately schedules services and procedures per department guidelines and as applicable to assigned area(s).
Effectively explains and verifies any exam preparation to the patient as applicable.
Coordinates clinic, surgical, procedural interventions, laboratory, imaging, and treatment appointments (infusion and/or radiation) per treatment regimen cycle (sequentially and/or concurrently) interdepartmentally within organization.
Coordinates clinic, pre-surgical appointments, and surgical scheduling, cardiac cath lab, electrophysiology, laboratory, imaging, and treatment appointments.
Schedules all post-operative appointments.
Ensures patients have pre-procedural clearance scheduled, all paperwork is sent out ahead of time, and patients are aware of all appointment coordination between specialties.
Coordinates resources to ensure appropriate availability of the operating room block time and or EP and Cath Lab block time, equipment and supplies as applicable to assigned area(s).
Ensures there is optimal operating room departmental block utilization, with a goal of 75% used block time.
Releases all allocated block time to align with the operating room guidelines.
Consistently exhibits professional, effective, and articulate communication verbally and in written form.
Maintains confidentiality and respects patient privacy according to HIPPA compliance guidelines.
Works efficiently and calmly under conditions of stress and in times of high patient volume or additional workload.
Works in collaboration with assigned area leadership and staff in maintaining daily operations and completion of tasks.
Assists with cross training and onboarding of new hires as applicable to assigned area(s).
Works cooperatively with appropriate departments in reducing duplicate accounts, etc. as applicable to assigned area(s).
Maintains databases per department protocol and as applicable to assigned area(s).
Maintains regular and consistent attendance as scheduled by department leadership.