Complex Operations Manager - Midtown, NY

Janney•New York, NY

18d•Onsite

About The Position

The Complex Operations Manager is responsible for all operational, administrative and client support functions within a Complex (group of branch offices). The Complex Operations Manager performs client and staff supervision as delegated by the Complex Director. This individual will function as an integral part of the leadership team and work closely with the Supervision and Operations departments.

Requirements

Series 7, 9 and 10, 63 and 65 (or 66)
Excellent client service skills
Proficient in Word, Excel, PowerPoint and Outlook
Works effectively in a fast paced, deadline-oriented environment.
Strong attention to detail
Works effectively as part of a team

Responsibilities

Overall supervisory responsibility for all branch operations functions in the Complex including but not limited to cashiering, disbursement of checks and securities, processing incoming and outgoing correspondence, account transfers, margin, distribution of wire traffic, home office reports, maintenance of order tickets, client correspondence, and other documents consistent with firm retention requirements.
Supervising and training all Complex support staff (Private Client Associates and Operations Assistants) to ensure that Financial Advisors (FAs) and clients receive superior service consistent with Janney policy and SRO rules.
Sourcing, interviewing, selecting, hiring, registering and training of new support staff members including Private Client Associates and Operations Assistants.
Conducting regular staff meetings as a forum for training on new policies and procedures and to facilitate open dialogue among Private Client Associates and/or other members of the support staff.
Providing feedback to support staff members on their performance both on a routine basis and through annual performance reviews; addressing performance issues in conjunction with Complex Manager and Human Resources.
Assist others by acting as a resource in the areas of training, coaching, and mentoring.
Actively seek out and maintain an advanced knowledge base on all products and services, technology, forms and systems.
May be involved with on-boarding new FAs to the branch.