Complex Litigation Analyst - Remote

CSAA Insurance Group, a AAA Insurer•Washington, DC

6d•$89,865 - $119,800•Remote

About The Position

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Every employee shapes our mission to build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a Complex Litigation Analyst - Remote!

Requirements

4+ years of claims, legal, insurance coverage, or related professional experience.
High School diploma required.
Experience supporting litigated claims or coverage-related matters.
Experience handling casualty, homeowner, or coverage-related claim matters.
Demonstrated ability to analyze policy language and legal authorities.
Shows respect for differences through excellent communication skills with people from an array of backgrounds.
Contributes positively to our company culture through participation in team, department, and enterprise initiatives.
Lives into cultural norms and supports collaboration and relationship-building across teams.
Travels as needed for role, including divisional/team meetings and other in-person meetings.
Fulfills business needs, which may include investing extra time, helping other teams, and supporting organizational priorities.
Working knowledge of state insurance regulations and claim handling practices.
Ability to interpret insurance policy language and apply legal and regulatory concepts to factual scenarios.
Strong analytical, research, and problem-solving skills.
Ability to work effectively with attorneys, claims professionals, insureds, and business partners.
Strong organizational, prioritization, and time management skills.
Strong written and verbal communication skills.
Ability to exercise sound judgment and make recommendations within established guidelines.
Proficiency in evaluating claim documentation, legal materials, and coverage-related issues.
Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Nice To Haves

Experience handling complex or high-exposure coverage litigation matters, including bad faith or extra-contractual claims.
Experience leading or contributing to cross-functional initiatives (Claims, Legal, Product) impacting coverage interpretation or claims handling practices.
Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)

Responsibilities

Serve as the primary coverage advisor for complex personal lines matters, providing guidance within established coverage frameworks while clearly delineating escalation thresholds for highly complex, novel, commercial, or enterprise-impact coverage issues to Complex Litigation Specialists.
Review, analyze, research, and assist in the resolution of litigated and non-litigated coverage and extra-contractual claim matters involving personal lines products.
Evaluate policy language, claim facts, legal authorities, and applicable state laws to identify coverage issues and recommend appropriate courses of action.
Provide guidance and consultation to casualty and homeowner claims personnel regarding coverage questions and moderately complex coverage matters.
Escalate highly complex, novel, or high-risk coverage issues to senior specialists and leadership as appropriate.
Participate in special projects and workgroups involving claims, coverage, products, regulatory changes, and process improvements.
Monitor legal, regulatory, and case law developments and communicate relevant impacts to claims partners and leadership.
Support the development and delivery of coverage and product training materials for claims personnel and business partners.
Maintain current knowledge of insurance products, policy forms, coverage interpretations, and industry trends.