Complex General Manager

Hilton Grand Vacations•Captiva, FL

2d•Onsite

About The Position

Join the team at Hilton Grand Vacations as Complex General Manager for The Cottages at South Seas Island Resort! We are seeking a hands-on General Manager to lead a 120-key resort with multiple HOAs. This role requires strong project management and the ability to navigate a fast-paced environment with many moving parts. The ideal candidate will confidently partner with boards, drive initiatives forward, and step in as a true GM—owning decisions and delivering results.

Requirements

Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort.
Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.
Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion.
Must possess excellent written and verbal communication skills.
3-5 years of prior General Manager experience.
5 years of management experience in a comparable property.
BA/BS/Bachelor's Degree

Nice To Haves

Project management experience is preferred.

Responsibilities

Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions.
Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity.
Collaborates and builds partnerships and works collaboratively with others to meet shared objectives.
Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied.
Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision.
Communicates continuously with the Homeowners Association(s) Board of Directors.
Develops and maintains cost and labor controls to ensure operation within budget.
Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team.
Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property.
Commitment and dedication to our people-first culture.
Ensure guest/owner safety and security; maintain crisis management plan.
Assures compliance with labor laws and respects areas of responsibility.
Works closely with developer, homeowners’ association, project management and in-house sales and marketing leadership.
Other duties as assigned.