Complex Facilities Manager

Compass Group•Solon, OH

2d•Onsite

About The Position

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative Facilities Management solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets. Working as the Complex Facilities Manager (CFM), you are responsible for managing the overall janitorial operations of the Solon Complex of Facilities, ensuring that services offered to our client (Nestle) are of superior quality. The CFM responsibilities require leadership & oversight of our associates, maintaining the client’s facilities to their satisfaction and managing the financial administration/organization of the business.

Requirements

Minimum of 3 years' management experience with increasing levels of responsibility within facilities services or another service-related field preferred.
Ability to meet deadlines and make sound decisions in stressful situations.
Strong customer service skills required with the ability to communicate effectively in verbal and written form
Creative problem-solving skills.
Ability to identify strong talent that compliments and contributes to the client’s environment.
Experience in working with outside vendors, accounts payable/receivable, and budget management preferred.
Proficiency in using the Internet and Microsoft Office programs including MS Word, MS Excel, MS PowerPoint, MS Outlook.
High School Diploma or GED required.

Nice To Haves

Bachelor’s degree or equivalent working experience preferred.

Responsibilities

Management duties, including the hiring process of the team, professional development within the team, communication with staff members, performance reviews, and personal responsibility for the Facility team.
Office Services including organizing and managing daily activities and events, project and move management, development of office standards and policies and procedures, management of vendor contracts, new hire orientation assistance, communication of events or service announcements, monthly newsletter, and maintenance of intranet pages.
Vendor management, including vendor relations, coordination with outside vendors, performance and quality level monitoring, and researching new vendors.
Safety & Security including ensuring safety and security for the facility, emergency response plans, compliance with all local regulatory requirements, function as the after-hours contact for property management, and training of office emergency procedures.
Ensure familiarity with operating budgets when purchasing, reporting & tracking all financial activities including attendance, payroll, inventory & service accomplishments.
Consistently monitor & maintain Compass investments in janitorial equipment, uniforms and issued electronics, ensuring swift follow-up to minimize down time or operating with sub-par equipment.
Timely & proactive communications to designated points of contact (POC) on operational matters previously outlined, utilizing appropriate chain of command.
Maintain compliance with all Nestle & Compass training requirements, to ensure all associates are current, avoiding disruption to their employment.