Complex Coordinator for University Apartments - University Housing

University of Illinois Urbana-Champaign•Urbana, IL

1d•Onsite

About The Position

University Housing provides an essential element of the Illinois experience, with hundreds of employees across seven units working together to build and maintain safe, healthy and welcoming homes for our residents. We value the many diverse voices, opinions, experiences and identities of the Illinois community, and our commitment to diversity, equity and inclusion is woven into each of our interactions, programs and decisions. The Family & Graduate Housing team manages the housing units and leasing process for the students and their families living in our graduate-upper division residence halls and apartment complexes. This role is responsible for the leadership, management, and coordination of a residential community in the University Apartments. They will work collaboratively with colleagues on campus to support the University Housing mission and vision, build safe, inviting communities through leadership, supervision, crisis management, and implementation of a residential curriculum.

Requirements

Master’s degree.
Experience in crisis management and conflict intervention.
Experience directly supervising staff.
Two years of professional experience in student affairs, customer service, hospitality, housing, or related field.
Ability to work with and appreciate people from a wide variety of backgrounds.
Professional communication skills.
Proficient technology skills using various types of software.
Ability to work independently and pursue innovative ideas and solutions.

Nice To Haves

Master’s degree in higher education/ student affairs or a related field.
Experience implementing a residential curriculum or outcomes based programming model.
Experience working with international students, graduate students, students with families, and individuals from a variety of backgrounds and experiences.

Responsibilities

Assume leadership role in development of a safe, positive, and welcoming apartment community environment through promotion of the Illinois Residential Experience.
Coordinate staff intervention regarding resident concerns, conflicts, and crisis.
Assist staff in resolving interpersonal and inter-group conflicts and mediate as needed.
Engage residents in learning communication and problem-solving skills.
Identify assessment best practices and assist in the development of community and activities that support the implementation of the Residential Curriculum.
Implement evaluation and assessment of curricular strategies within their communities.
Provide guidance and support to staff, residents, and resident groups in planning and developing programs to meet the needs of the community. Particular attention will focus on the needs of international residents and families.
Assist with the development and implementation of resident orientation programs and activities.
Enhance resident development opportunities through advising of resident groups.
Educate residents, faculty and staff regarding University and Housing policies and procedures.
Identify and address behaviors that violate community standards and University and Housing policies.
Serve as professional staff on-call for check-ins and emergency response.
Serve as primary resource for incidents of domestic violence.
Supervisors engage in and implement University Housing’s inclusion, culture, and climate initiatives.
Recruit, select, train, supervise, and evaluate the neighborhood assistants.
Oversee the development of strategies and lesson plans to meet outcomes for the residential curriculum in their communities.
Plan and facilitate regular staff meetings and staff development.
Assist with the development and implementation of staff training.
Participate in staff meetings and professional development opportunities.
Serve as liaison for residents with other Housing units and private vendors.
Coordinate facilities and grounds related projects as they affect residents.
Respond to resident concerns and communicate with appropriate staff, as needed.
Coordinate various administrative tasks within community, such as lease renewal campaign, resident check-in/out, yearly resident census, residential parking program, and damage assessment.
Manage the dissemination of information to residents.
Assist in developing marketing materials.
Participate in professional staff meetings and professional development opportunities.
Serve on and chair, as needed, various committees on the department and division level.
Develop and administer area programming budget.
Act as a University judicial hearing officer for apartment-level violations utilizing an educational and developmental approach.
Perform other duties as assigned.
Assume on-call responsibilities within a multi-residence hall and multi-apartment area on a regularly scheduled basis.
Assist with campus on-call coverage rotation during all University break periods for break housing, which may include holidays.
Respond to apartment emergencies related to fire, weather or some type of outside emergency.
Coordinate response with Housing staff in the area (Building Services, Maintenance, etc.) during emergencies.
Maintain an effective working relationship with supervisor, co-workers and University Housing staff.
Be open and receptive to constructive criticism and feedback.
Demonstrate quality decision-making and evaluative skills, including taking responsibility for actions and decisions.
Demonstrate a positive attitude toward the position, area community, Family & Graduate Housing, and University Housing.
Fulfill expectations for assigned committees and projects, and other duties as assigned.